Review Time
I read about Framebridge in Hingham MA and it sounded perfect. The positive thing I would like to say the young man who helped me with my project and the young woman who assisted me my next two visits were lovely, helpful and professional. The manager Russell who could not be bothered to come out of the back to meet with me, not so much. I went on 12/10 and was told it would be 2-4 weeks for delivery because of Christmas. I understood I had waited till too late. It was a gift going to my son and did. When it didn’t arrive I visited the store and was told it would be arriving 1/21. They apologized and said they just has so many more orders than expected. Guess what? Still never arrived. Now I’m nervous, the item being framed was not expensive but very sentimental and I was worried they lost it. (One reason to use your local framers). I was unaware your item goes to Kentucky. I tried contacting customer service online and got no response. On the third day I went to the store again on 1/27 to be told it still had not been started. I asked for a refund and my item to be returned. There return came today 1/31. I haven’t checked my card yet. After this experience I read the reviews. Lesson learned. It seems this has worked for some but not many. There are also reviews from employees at their factory. Good luck if you choose to use them.
I read about Framebridge in Hingham MA and it sounded perfect. The positive thing I would like to say the young man who helped me with my project and the young woman who assisted me my next two visits were lovely, helpful and professional. The manager Russell who could not be bothered to come out of the back to meet with me, not so much. I went on 12/10 and was told it would be 2-4 weeks for delivery because of Christmas. I understood I had waited till too late. It was a gift going to my son and did. When it didn’t arrive I visited the store and was told it would be arriving 1/21. They apologized and said they just has so many more orders than expected. Guess what? Still never arrived. Now I’m nervous, the item being framed was not expensive but very sentimental and I was worried they lost it. (One reason to use your local framers). I was unaware your item goes to Kentucky. I tried contacting customer service online and got no response. On the third day I went to the store again on 1/27 to be told it still had not been started. I asked for a refund and my item to be returned. There return came today 1/31. I haven’t checked my card yet. After this experience I read the reviews. Lesson learned. It seems this has worked for some but not many. There are also reviews from employees at their factory. Good luck if you choose to use them.
i just emailed framebridge for the 3rd time since stopping in almost a month ago to inquire about artwork i dropped off to be framed november 23. since then, i've had artwork framed at a different location (sadly had to be sent back to wharehouse / wasn't done well) and artwork framed locally at a mom & pop shop (which i may go fully back to). i was told art dropped off around the holidays has taken precedence - ?????? i guess november 23rd doesn't count. after 3 emails, and an in-person visit asking about my art - i don't know what to do. they gave me a 40% discount, as if i'd want to use framebridge again... very frustrated
i just emailed framebridge for the 3rd time since stopping in almost a month ago to inquire about artwork i dropped off to be framed november 23. since then, i've had artwork framed at a different location (sadly had to be sent back to wharehouse / wasn't done well) and artwork framed locally at a mom & pop shop (which i may go fully back to). i was told art dropped off around the holidays has taken precedence - ?????? i guess november 23rd doesn't count. after 3 emails, and an in-person visit asking about my art - i don't know what to do. they gave me a 40% discount, as if i'd want to use framebridge again... very frustrated
I sent in art 11-12 to get back in time for Christmas. Still no word on it being done by December 14, and when I asked customer service they just said "sorry we aren't meeting our normal standards". I asked for it to be refunded and sent back. I only hope to get it in time to gift (frameless) and undamaged.
I sent in art 11-12 to get back in time for Christmas. Still no word on it being done by December 14, and when I asked customer service they just said "sorry we aren't meeting our normal standards". I asked for it to be refunded and sent back. I only hope to get it in time to gift (frameless) and undamaged.
I had very high hopes for using Framebridge for my artwork- my original delivery date was to be Nov 8/21. However, after placing my order , I received a follow-up that showed an image of how my artwork was going to look once framed. I noticed that not only was the mat color not what I had ordered but the area around the mat was also incorrect ( I had a notation on my order which was not followed and they acknowledge as much) . I called and the customer service reps made all the changes and then said I would have a new delivery date of Nov 11. There was no mention that ship dates were not relevant, so I took the customer agent at her word. When I called back a week later to see if my order was in fact being shipped, they informed me that the framing of my artwork had only just begun and that I would not have a ship date until Nov 30th! I was also told that it wasn’t even a guarantee . In fact, they would be unable to guarantee any ship date at all.I was put off by, Joshua's lack of empathy for the dilemma I had been put in ( this was a wedding gift and my deadline was the weekend of the 13th which of course was missed.At this point I feel stuck - I’d like to cancel the order but worry they may lose my artwork like so many others have experienced here. I wish I’d checked them out before I ordered frankly.I’ll just have to wait and see how they turn up or if they turn up at a reasonable timeframe.
I had very high hopes for using Framebridge for my artwork- my original delivery date was to be Nov 8/21. However, after placing my order , I received a follow-up that showed an image of how my artwork was going to look once framed. I noticed that not only was the mat color not what I had ordered but the area around the mat was also incorrect ( I had a notation on my order which was not followed and they acknowledge as much) . I called and the customer service reps made all the changes and then said I would have a new delivery date of Nov 11. There was no mention that ship dates were not relevant, so I took the customer agent at her word. When I called back a week later to see if my order was in fact being shipped, they informed me that the framing of my artwork had only just begun and that I would not have a ship date until Nov 30th! I was also told that it wasn’t even a guarantee . In fact, they would be unable to guarantee any ship date at all.I was put off by, Joshua's lack of empathy for the dilemma I had been put in ( this was a wedding gift and my deadline was the weekend of the 13th which of course was missed.At this point I feel stuck - I’d like to cancel the order but worry they may lose my artwork like so many others have experienced here. I wish I’d checked them out before I ordered frankly.I’ll just have to wait and see how they turn up or if they turn up at a reasonable timeframe.
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