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DO NOT order from FRAMEBRIDGE ever to frame your precious memories!!! I sent in 4 pieces of art that my Grandmother made 90 years ago. Somehow, they LOST 2 of them, even though I sent them all in together, in the same box. Their business is to frame peoples memories. That's what they do. That's it. They send you a box, you send them your art, they frame it and send it back to you. How does this even happen??? They strung me along, saying they were doing everything they could to find them, including checking video footage in their factory, for 2 months. I am heartbroken. Apparently this has happened to many others. I wish I had recourse, but without an appraisal or proof of value, which, of course, is priceless to me, they only guarantee lost pieces of art for $300. So, I'm spreading the word. DON'T USE FRAMEBRIDGE.
DO NOT order from FRAMEBRIDGE ever to frame your precious memories!!! I sent in 4 pieces of art that my Grandmother made 90 years ago. Somehow, they LOST 2 of them, even though I sent them all in together, in the same box. Their business is to frame peoples memories. That's what they do. That's it. They send you a box, you send them your art, they frame it and send it back to you. How does this even happen??? They strung me along, saying they were doing everything they could to find them, including checking video footage in their factory, for 2 months. I am heartbroken. Apparently this has happened to many others. I wish I had recourse, but without an appraisal or proof of value, which, of course, is priceless to me, they only guarantee lost pieces of art for $300. So, I'm spreading the word. DON'T USE FRAMEBRIDGE.
Outstanding in all aspects. I never write reviews, but a great company deserves praise and respect. Especially these days when online services can be so poorly supported from a customer service perspective. I've ordered many things from Framebridge including two pieces of artwork for my twin's nursery and the quality is outstanding. Additionally, the customer service when I've had questions or needed special requests, has always exceeded my expectations. You can tell this a company that values the experience of the consumer from start to finish. Thank you for filling my home with beautifully framed art and cherished memories. Keep doing what you're doing!
SO BAD. Cheap af. The same frames didn't even match. Our printed picture came out wrong twice with some horrible filter. They let us keep the whole thing and sent another one cuz thats how cheap their products are!!! No way am I even asking for a third one. All I can say is CHEAP for an expensive price and a fake representation of their products.
Outstanding in all aspects. I never write reviews, but a great company deserves praise and respect. Especially these days when online services can be so poorly supported from a customer service perspective. I've ordered many things from Framebridge including two pieces of artwork for my twin's nursery and the quality is outstanding. Additionally, the customer service when I've had questions or needed special requests, has always exceeded my expectations. You can tell this a company that values the experience of the consumer from start to finish. Thank you for filling my home with beautifully framed art and cherished memories. Keep doing what you're doing!
SO BAD. Cheap af. The same frames didn't even match. Our printed picture came out wrong twice with some horrible filter. They let us keep the whole thing and sent another one cuz thats how cheap their products are!!! No way am I even asking for a third one. All I can say is CHEAP for an expensive price and a fake representation of their products.
Unbelievable how our experience has turned out. We visited the Brooklyn location to frame a limited edition print. I highlighted the importance of the print and expressed concerns that it might be damaged during shipping, and they assured me that this would not be an issue as 'this is what we do.'Received the piece and the art was DAMAGED. The print was TORN. (The frame was also dinged up, but a small issue compared to the damaged artwork).Customer service was empathetic and quick to respond. They offered to replace the artwork by purchasing a the same print (different number) on eBay and reframe for free. Cool. We receive frame number two, art is fine, but there's a giant gap between the art and the frame.I am upset. Yet customer service assures me this must have occurred during shipping. Send it back and we'll fix it.So today I receive the third one. The art is pushed and dented in, and you can see the staples and GIANT gaps between the art and the frame. Like, what????????How does this pass your quality control. If you have an issue with shipping FIX HOW YOU SHIP.NEVER will I use Framebridge. I have wasted so much time with them. I should have just gone to Michael's. It's not worth the $100 savings just to be disappointed again and again.
Unbelievable how our experience has turned out. We visited the Brooklyn location to frame a limited edition print. I highlighted the importance of the print and expressed concerns that it might be damaged during shipping, and they assured me that this would not be an issue as 'this is what we do.'Received the piece and the art was DAMAGED. The print was TORN. (The frame was also dinged up, but a small issue compared to the damaged artwork).Customer service was empathetic and quick to respond. They offered to replace the artwork by purchasing a the same print (different number) on eBay and reframe for free. Cool. We receive frame number two, art is fine, but there's a giant gap between the art and the frame.I am upset. Yet customer service assures me this must have occurred during shipping. Send it back and we'll fix it.So today I receive the third one. The art is pushed and dented in, and you can see the staples and GIANT gaps between the art and the frame. Like, what????????How does this pass your quality control. If you have an issue with shipping FIX HOW YOU SHIP.NEVER will I use Framebridge. I have wasted so much time with them. I should have just gone to Michael's. It's not worth the $100 savings just to be disappointed again and again.
Not end of story. Framing arrived and artwork was not straight. Emailed but then decided to call the brick and mortar store that is an hour away. The store—which does not do framing—sent me a mailing label. The person in the storefront was apologetic and helpful. Wish I had used my local framer, who would have been more creative with matting and probably a thicker frame. Since the artwork was not valuable, just sentimental, I thought $99 was a fair price. We’ll see how the next phase turns out.
Not end of story. Framing arrived and artwork was not straight. Emailed but then decided to call the brick and mortar store that is an hour away. The store—which does not do framing—sent me a mailing label. The person in the storefront was apologetic and helpful. Wish I had used my local framer, who would have been more creative with matting and probably a thicker frame. Since the artwork was not valuable, just sentimental, I thought $99 was a fair price. We’ll see how the next phase turns out.
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