Review Time
I took a canvas into the Greenwich Village location on a Friday morning to be outfitted with a floater frame and by the following Wednesday, I received an email, that my canvas was "skewed/bowed" and work could not be completed unless I opt for a frame change or "un-stretch and re-stretch" the artwork. My artwork was not skewed or bowed! My reply was of disbelief and I asked to have the canvas returned immediately as I needed it for an upcoming exhibition. I was told it would be returned "ASAP" and a refund was issued.The return was anything but "ASAP"; after multiple calls to the store and email follow ups with customer service reps, telling me my artwork is on it's way, my canvas was returned from their New Jersey factory location, to the Bank Street store, an entire week later.And to top it off, the painting was returned to me without it's original back wiring.
I took a canvas into the Greenwich Village location on a Friday morning to be outfitted with a floater frame and by the following Wednesday, I received an email, that my canvas was "skewed/bowed" and work could not be completed unless I opt for a frame change or "un-stretch and re-stretch" the artwork. My artwork was not skewed or bowed! My reply was of disbelief and I asked to have the canvas returned immediately as I needed it for an upcoming exhibition. I was told it would be returned "ASAP" and a refund was issued.The return was anything but "ASAP"; after multiple calls to the store and email follow ups with customer service reps, telling me my artwork is on it's way, my canvas was returned from their New Jersey factory location, to the Bank Street store, an entire week later.And to top it off, the painting was returned to me without it's original back wiring.
I had a fantastic experience with Framebridge! Their website was super easy to use. You can upload a pic of your artwork and visualize it with any frame. Once you buy, then send you a flat mailer for your artwork, so you just stick it in, then drop it off at UPS. Then a week or two later, my perfectly framed artwork came back! Fantastic communication along the way. The frame seems perfect, super high quality, really nice hanging hardware. It was a perfect experience for me.
I had a fantastic experience with Framebridge! Their website was super easy to use. You can upload a pic of your artwork and visualize it with any frame. Once you buy, then send you a flat mailer for your artwork, so you just stick it in, then drop it off at UPS. Then a week or two later, my perfectly framed artwork came back! Fantastic communication along the way. The frame seems perfect, super high quality, really nice hanging hardware. It was a perfect experience for me.
UPDATE 12/16: I want to be fair to this company and am adjusting my review to 3 stars. Customer service did ultimately succeed in "expediting" my order (i.e., meeting the original delivery timeline), and it looks like they upgraded my shipping to Next Day to do so. I appreciate the effort they took to make this situation right, but do wish that they had notified me of the risk of the delivery date slipping proactively given that I had notified them in advance of the criticality of meeting the delivery timeline. Original Review 12/13:I elected to use Framebridge to print and frame a photo for my my family member's memorial service. They provided an estimated delivery date that would have more than met this date, and I clearly emphasized in my order comments how important it was for the delivery date to be met, or for me to informed ASAP if there was a risk that this could not be met. I did not receive any further communication until the original estimated delivery date when suddenly any delivery estimate disappeared entirely from the order. I had to reach out to customer service myself to be told that they did not believe they would be able to meet the original shipping date. I cannot speak to the quality of the actual product but be warned that you should avoid using Framebridge if you have anything resembling a time sensitive request.
UPDATE 12/16: I want to be fair to this company and am adjusting my review to 3 stars. Customer service did ultimately succeed in "expediting" my order (i.e., meeting the original delivery timeline), and it looks like they upgraded my shipping to Next Day to do so. I appreciate the effort they took to make this situation right, but do wish that they had notified me of the risk of the delivery date slipping proactively given that I had notified them in advance of the criticality of meeting the delivery timeline. Original Review 12/13:I elected to use Framebridge to print and frame a photo for my my family member's memorial service. They provided an estimated delivery date that would have more than met this date, and I clearly emphasized in my order comments how important it was for the delivery date to be met, or for me to informed ASAP if there was a risk that this could not be met. I did not receive any further communication until the original estimated delivery date when suddenly any delivery estimate disappeared entirely from the order. I had to reach out to customer service myself to be told that they did not believe they would be able to meet the original shipping date. I cannot speak to the quality of the actual product but be warned that you should avoid using Framebridge if you have anything resembling a time sensitive request.
I do not like leaving negative reviews. I had several pieces framed by Framebridge. Unfortunately with very mixed results. Some of them came out reasonably well, although not flawless. However two unique art pieces were in fact destroyed by Framebridge and the company casually offered a refund, not truly appreciating the damage. I will not use their service -which is not exactly cheap- again
I worked for Framebridge. Loved my job. Framebridge does not support victims of domestic violence, however. I was falsely arrested because of domestic violence, because my boyfriend lost his job, and was jealiues of me ,he had me arrested on made up charges. Because of this of course I could not report my absence. I have been fired even tho thet kniw nothing was my fault woe to the poor man in the coma, the woman pulled into a van on the side of the road, the kidnapped hitchhiker , all would be fired from frambridge.
Claim your business profile now and gain access to all features and respond to customer reviews.
You can Framebridge just about anything—and we have. A million custom framed pieces and counting.
happywallz.co.uk
serwalloutdoor.com
thxsilk.com
i-sells.co.uk
vidaxl.hu
unicover.info
lightopia.com
dekoorlight.com
grahamandgreen.co.uk
emura-pan.com
