Review Time
These reviews are just horrible! I will never use this product. The fact that their responding is one thing but everyone has had same problem. Cheap products, was done wrong more than once for most customers. I keep seeing their commercial but then i saw the price, sorry $40 @ the least for a couple pieces of wood glued together around a photo.. nope!
These reviews are just horrible! I will never use this product. The fact that their responding is one thing but everyone has had same problem. Cheap products, was done wrong more than once for most customers. I keep seeing their commercial but then i saw the price, sorry $40 @ the least for a couple pieces of wood glued together around a photo.. nope!
I sent in a print to be framed. The turn around time and shipping was pretty quick and the process was easy. Unfortunately multiple things were wrong with my order. I ordered a black mat but received a white one. Also the print was framed so the orientation (which I noted) was wrong. It was turned 90 degrees to the right, instead of right side up. Lastly (and this is more about the quality) the frame I ordered had a gold front. There was gold paint smudged all inside the bubble wrap. They must have slapped some paint on it and didn’t even let it dry. I emailed customer service and they offered to redo the framing. So I sent it back and once it returned it was still wrong. The print is still turned the wrong way in The fame despite explaining over email and putting printed out instructions with posted in the box. At this be point I know they will still probably do it incorrectly so no point in trying to send it back again.Edited to add: I did receive prompt and caring customer service. I understand mistakes happen and they do want to make it right.
I sent in a print to be framed. The turn around time and shipping was pretty quick and the process was easy. Unfortunately multiple things were wrong with my order. I ordered a black mat but received a white one. Also the print was framed so the orientation (which I noted) was wrong. It was turned 90 degrees to the right, instead of right side up. Lastly (and this is more about the quality) the frame I ordered had a gold front. There was gold paint smudged all inside the bubble wrap. They must have slapped some paint on it and didn’t even let it dry. I emailed customer service and they offered to redo the framing. So I sent it back and once it returned it was still wrong. The print is still turned the wrong way in The fame despite explaining over email and putting printed out instructions with posted in the box. At this be point I know they will still probably do it incorrectly so no point in trying to send it back again.Edited to add: I did receive prompt and caring customer service. I understand mistakes happen and they do want to make it right.
Do not use them! And don’t trust the reviews on their website! They will hide the bad reviews and you will never see the truth. They don’t care about the art and the end product, they just put frame around it like a machine. So the end product is funny, huge blank boarder around the art not being covered, wrong art(a preview from phone, you can see fingers in the picture) was being used instead of the real art, huge matting threw off the proportion, no one care and ask if it is right before sending it out. And even you addressed the issue to customer care, they will keep sending the wrong item in the rest of the order. Almost feel like the operation team and customer service never talk to each other. And also, they said they work mon to sun but it is not true! There would be no one on line in the weekend for sure, and sometimes you can’t find anyone on Thursday!
Do not use them! And don’t trust the reviews on their website! They will hide the bad reviews and you will never see the truth. They don’t care about the art and the end product, they just put frame around it like a machine. So the end product is funny, huge blank boarder around the art not being covered, wrong art(a preview from phone, you can see fingers in the picture) was being used instead of the real art, huge matting threw off the proportion, no one care and ask if it is right before sending it out. And even you addressed the issue to customer care, they will keep sending the wrong item in the rest of the order. Almost feel like the operation team and customer service never talk to each other. And also, they said they work mon to sun but it is not true! There would be no one on line in the weekend for sure, and sometimes you can’t find anyone on Thursday!
They have the WORST customer service. I wish I didn't trust them to get my order in time so that I could surprise my boyfriend with a sentimental Valentine's Gift. When I asked several times about my order, I received nothing but roadblocks and terrible excuses. They don't even try to help you or follow back up when requested. I ordered my design in January, and somehow they still weren't able to do anything they could to help me expedite my order to receiving it on time. DO NOT BOTHER USING THIS COMPANY if you have a special gift to send. It won't get done.
They have the WORST customer service. I wish I didn't trust them to get my order in time so that I could surprise my boyfriend with a sentimental Valentine's Gift. When I asked several times about my order, I received nothing but roadblocks and terrible excuses. They don't even try to help you or follow back up when requested. I ordered my design in January, and somehow they still weren't able to do anything they could to help me expedite my order to receiving it on time. DO NOT BOTHER USING THIS COMPANY if you have a special gift to send. It won't get done.
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