Review Time
Stay away from Framebridge. They lost some very sentimental items that I had mailed to them. I had to reach out to their customer service after I had heard nothing from them for almost a month. It then took another two weeks for them to finally admit that they had lost the pieces of artwork.
Stay away from Framebridge. They lost some very sentimental items that I had mailed to them. I had to reach out to their customer service after I had heard nothing from them for almost a month. It then took another two weeks for them to finally admit that they had lost the pieces of artwork.
I have tried for over three weeks now to place an order with this company it has been one of the worst customer experiences of my life I have may be sent over 50 emails and called 100 times nobody responds there’s a clear miscommunication within the customer service team and there seems to be little to no oversight.
I have tried for over three weeks now to place an order with this company it has been one of the worst customer experiences of my life I have may be sent over 50 emails and called 100 times nobody responds there’s a clear miscommunication within the customer service team and there seems to be little to no oversight.
I'm so disappointed that I used Framebridge instead of a local framing company. I've gone back and forth with them several times for different issues, and the process wasn't nearly as straightforward as they advertise. I was creating a Christmas gift for my fiance, and their customer service team knew we were exchanging gifts on 12/22 because we're flying to each of our hometowns starting on the 23rd. I checked in with them today since I hadn't heard anything in a week, and they let me know the delivery was scheduled for the 23rd and said they couldn't rush the shipping. I'm giving two stars instead of one because most of their customer service team is friendly and some were apologetic, but it doesn't change the fact that Christmas is now postponed to January. Even worse is that my fiance has scheduled emails notifying me of my gifts, so he has no choice but to give me my gifts before Xmas and I'm giving mine in January (awkward). I won't use Framebridge in the future because it's too risky when framing something for a specific date. Had I used a local framing company, I simply could have picked up the finished product.
I'm so disappointed that I used Framebridge instead of a local framing company. I've gone back and forth with them several times for different issues, and the process wasn't nearly as straightforward as they advertise. I was creating a Christmas gift for my fiance, and their customer service team knew we were exchanging gifts on 12/22 because we're flying to each of our hometowns starting on the 23rd. I checked in with them today since I hadn't heard anything in a week, and they let me know the delivery was scheduled for the 23rd and said they couldn't rush the shipping. I'm giving two stars instead of one because most of their customer service team is friendly and some were apologetic, but it doesn't change the fact that Christmas is now postponed to January. Even worse is that my fiance has scheduled emails notifying me of my gifts, so he has no choice but to give me my gifts before Xmas and I'm giving mine in January (awkward). I won't use Framebridge in the future because it's too risky when framing something for a specific date. Had I used a local framing company, I simply could have picked up the finished product.
Their customer service was very helpful, however, that doesn't matter when the folks doing the framing have no clue what they are doing. 1. My original oil painting got damaged, (they claim done by while in transit- apparently a spear gun when straight into the box?) 2. They GLUED the mat to the painting so I cannot get the mat away from the painting in the future without further damaging the painting. 3. They also glue another foam board to the back of the painting making it even hard to attempt a repair of the original issue 4.they told me they would attempt a repair and didn't even bother (probably for the best). 5. Lastly, they put a plastic on top of it once framed. I have never heard of an oil painting being enclosed by glass or plastic. It is clear to me that they have no idea what they are doing. 6. The frame is flimsy and after all the damage caused, I was very very upset with the end results. Even if there was no damage, the product is very cheap and not worth what they are charging. This company should not advertise being expert in any type of art when that clearly is not the case. This service is for cheap prints that can be replaced.
Their customer service was very helpful, however, that doesn't matter when the folks doing the framing have no clue what they are doing. 1. My original oil painting got damaged, (they claim done by while in transit- apparently a spear gun when straight into the box?) 2. They GLUED the mat to the painting so I cannot get the mat away from the painting in the future without further damaging the painting. 3. They also glue another foam board to the back of the painting making it even hard to attempt a repair of the original issue 4.they told me they would attempt a repair and didn't even bother (probably for the best). 5. Lastly, they put a plastic on top of it once framed. I have never heard of an oil painting being enclosed by glass or plastic. It is clear to me that they have no idea what they are doing. 6. The frame is flimsy and after all the damage caused, I was very very upset with the end results. Even if there was no damage, the product is very cheap and not worth what they are charging. This company should not advertise being expert in any type of art when that clearly is not the case. This service is for cheap prints that can be replaced.
They sent my art to the wrong place over 5 TIMES! They delivered 4 pieces framed...ALL DAMAGED...ALL irreplaceable originals!!! Then they LOST ....YES LOST another original piece!!! So SAD...these can't be fixed..... Be WARNED.... And on top of that, they sent me someone else's art.How do they stay in business? Such a poorly run company.
They sent my art to the wrong place over 5 TIMES! They delivered 4 pieces framed...ALL DAMAGED...ALL irreplaceable originals!!! Then they LOST ....YES LOST another original piece!!! So SAD...these can't be fixed..... Be WARNED.... And on top of that, they sent me someone else's art.How do they stay in business? Such a poorly run company.
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