Review Time
I was forced into the FUBO subscription too. Sadly it was and is always awful esp live streaming any kind of sports even in Spanish deportes. Hard working folks have to pay a big site to watch the game in their own city a mile away is Awful! so so soooo Very frustrating to sit through the freeze ups and lousy images in action which were completely fuzz blobbed and unable to determine who what or even how. #FCC needs to do better on regulations. This happened for 2 months today we finally cancelled. Save your money everyone !
Signed for Fubo TV 3 months ago. Overall, it worked just fine although with a few minor anoying characteristics. However, today after my internet went out, I had to re-sign into my Fubo account, but I could not do so. I was directed to fubo.tv.com-connect and prompted to enter the code on the screen. This did not work, so I went to Fubotv.com and started a chat with what I thought was a person in customer service. Turns out it is only an AI bot, even though they give this bot a name on the screen with a picture of her face. I realized that it was not a real person because I got the exact same response, word for word, even though I rephrased the question 3 different ways, 3 times. What a Crock! After the bot realized "they" could not solve my problem they gave me a link to a technical service (I just assume it was theirs) and I would only have to pay $1 to have my problem resolved and they said it was refundable. So I clicked on the link and eneterd my credit card, only find out I was charged $46. I found out right away because I got an immediatel notification form my credit card company. Turns out that Fubo transfered me to this company called Just Answer, without my knowledge. I immediately called my CC company and had the charge cancelled. I then called Fubo TV customer service and to my pleasant suprize I was connected to a real person relatively quickly. Upon explaining to him that I could not sign in, he told me that I could only sign in on 1 device. I told him that I have been signing in on 2 devices (Office TV and Living room TV) since I signed up. He then tells me that, starting on Jan 1 2024, Fubo only allows you to use 1 device per account. I was like "Are you kidding me"? I was not notified of this subscription change. He then tells me that all customers were notified via the app on their phone. Again I was like "Are you bleeping kidding me" I do not use the Fubo app on my phone. I signed up on the Fubo website using my email and downloaded the Fubo app onto my Amazon Fire TV. I only use Fubo on my TV and was never prompted to download the app on my phone. So I should have reveived an email notification of this change or a notification on the app on my TV that my service was changing. So now get this! In order to add another device to my account, they want me to sign up for a Premium account and pay a one time fee (so they say) of $249. I probably would not have signed up for Fubo TV had I known this when I signed up 3 months ago. As far as I am concerned it a "bait and switch" practice. I might even understand if they did this at the end of your 1 year subcription, but I have only been a subscriber since October 2023. Just another example of an unscrupulous company taking advantage of its customers. Disgraceful
Fubo TV claims that you can get a free trail with them to watch stuff on there, but once you enter your debit or credit card number that HAS money on it, Fubo TV DENIES you access to a free trail, claiming that they weren't able to process a payment. A FREE TRIAL MEANS FREE!!!!!! You should NOT be trying to process a payment for a FREE TRIAL!!!!!!!! WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!I'd created a new account with a different email address and a different debit card. I was still unable to get a free trial of FUBO TV to watch a football game the other night. I'm unemployed, so I can't afford the outrageous amount that y'all charge after the free trial.
Fubo calls itself a sports streaming provider but doesn't have a contract with TNT or TBS so you miss a lot of NBA games. DVR service is weird. It records a version of a show everywhere that it can find and there is no way to limit the recording to one particular channel or time slot. So you get 3 or 4 or more instances of the same recording. This is a big deal if you record a lot of showsFubo is often tinkering with DVR service and sometimes features get messed up in the process. For example fast-forward or rewind might get disabled. Or the delete functions stops working. You would think that there internal testers would verify before rolling out the changes.I plan to leave Fubo as soon as I can ramp up on another service such as YouTube TV which is cheaper and actually has ay more sports content as far as I can tell.
I initially tried to resolve the issue via email. I thought the issue had been resolved but it hadn't. The next time I called. The guy who answered my call was friendly, polite and welcoming. When I explained the issue he immediately resolved the issue. I'm not sure what happened the first time but second time got it done. I hope I have no further issues but if I do I have faith in a speedy resolution.
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