Review Time
I wish I had read these reviews before ordering. I placed my order and my card was charged on November 17. There was a note that processing time was required for one item and the order will be shipped by December 2. Today is December 16, and it shows “still processing “. I emailed them only to receive the same email as the order status. These items were supposed to be Christmas gifts. I’m very disappointed. I purchased from them a few times in the past, but I will not be their customer in the future. Updates: after speaking to their customer service again, I did receive my order before Christmas. However, all items are made in China (that’s probably why it took so long for shipping). I ordered a coat size medium which looks more like XS (my height is 158 cm, weight 55 kilograms), and the sleeves are so short that if you raise your hand, it’s almost elbow length! On top of that, I need to also pay shipping cost to return this item. Definitely not buying from them again, so think twice before placing your orders
I found FurHatWorld.com after searching for my dream fur hat. This site had so many options. After Googling them I found these reviews and was honestly very hesitant to order... The reviews are scary HOWEVER I took a chance and man am I glad I did. The hat was exactly as ordered, arrived within a week and the staff there were lovely to deal with from start to finish. Worth the risk 10/10
So yourself a favour and DO NOT order from furhatworld.comI don’t even know where to begin. I wanted to order two trapper hats that were clearly advertised for $50 AUD. It stated on their website that there was free shipping for orders $100 and over. However, when I added both items to my cart it would always charge me shipping. No matter how many times I tried and on several different devices it still would t work. Unable to afford both hats and shipping I ended up just ordering one for my husband that came to a total of just under $70 AUDI sent an email. Facebook message and enquiry to ask why I kept getting charged for shipping but no one would ever get back to me. This is despite the fact they have 24/7 customer service all over their site.Eventually someone extremely rude got back to me and said it was because the hats were $49 AUD. Which was correct at that time however, on the weekend they were not. They continued to argue with me and said they were never $50 AUD continuously calling me a liar despite the fact I had a screenshot as proof of this. All while trying to pressure me into purchase more from them as their ‘sale’ was ending in 30 minutes. When I told them I don’t want their hats they blocked me. I continued to send emails to them to ask for an explanation and an apology but they never write back. Since then I have also gone through all the exchange rates for the day I purchased my husbands hat. The most I should have been charged with the highest exchange rate on that day was $62 AUD my order came to $67. So not only do they call customers liars that can and did supply proof that we are not lying they also overcharge customers when it comes to exchange rates.I told them to cancel the order but surprise, surprise they didn’t. The hat hasn’t arrived yet and when and if it does I’m not expecting much. Save yourself the hassle and go through a company that values their customers and are honest because fur hat world do not are are not.
I waited 5 months for 2 fur hats I ordered form these scums. It still hasn't arrived and they don't know where it is. Furthermore they won't even give customers refunds! Additionally, there isn't even a proper login for this company. You can literally just type in anyone's email who has an account and it automatically logs you in. Extremely dodgy and likely a scam company.
I ordered the Estelle Black Rex Rabbit Fur Bucket Hat. The size was too small as if for a small girl and it didn’t have a brim as pictured. I returned it but I was charged for shipping because they said they didn’t see anything wrong with it. I asked they check the item itself not the tag. The tag is correct but the item is not. They didn’t respond to my email.
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