Review Time
I've been dreaming of owning a fox fur stole for a long time. They're so expensive. Didn't want to buy online so I wnet to many stores and nothing was nice enough. Took me a long time checking many online stores, and after weeks of emailing and callin fur hat world, I bought a white fox fur stole. Oh my, it's gorgeous! So elegant. The quality of the stiching is so good. I will buy from them again! Next in my list is fox poncho! lol
I've bought 2 real leather Beaver trapper hats from Furhatworld/FHW, 2017 and 2018. Real leather, tough, durable, beaver fur. Nice.$179 I still have both. Beautiful hats.Bought another, 3/11/2024 and it didnt feel like leather. $199 Sent it back. Got refund.Thought maybe to get real leather now I need to buy "Alpine beaver trapper hat" $265.First off leather oil did not soak into the "Real Lambskin. And its plastic feel. So I carefully opened the seam behind the forhead flap. Surprise, under microscope, 6x I can see a multicolored fiber mat coated with what looked like chocolate syrup, PVC, supposedly lambskin. It is a very good forgery/fraud but it is NOT Lambskin. Its a plastic PVC coating on a fiber mix of synthetic and possibly leather fibers. I took the inventory tags off so I cant return. $265 what a rip. Someone knows this is so. But not Same same as they say in China. Why do they have to cheat to get ahead and they want to rule the world. Everything would fall apart. I'm done, sorry you turned a good solid Canadian company into a cheap Chinese forgery op. Are there no laws in Canada?
I ordered an item on December 23, 2023. As of today, January 26, 2024, it has not been delivered. I initially called their customer service on January 16, 2024. I was given two different reasons for the lack of delivery-the first being it was held up in customs, and the next being that delivery was attempted five times. Neither of these things are feasible. I looked up the tracking number with USPS and saw it was cleared by customs early January. I see multiple notices of attempted delivery, but this is not possible, as I live in a 24 hour manned building. I told the service representative at that time that I no longer wanted or needed the item, but rather a refund. I was told that is not possible because it is still active in the USPS system. Furthermore, I was refused access to speak with a supervisor. I also emailed their customer service department on January 23, reiterating I no longer want or need the item, and received a response today. They still refuse to refund the money, and advised me to contact USPS to resolve the issue. With USPS tracking, I see that the item is in a nondelivery loop each day. I responded, advising them that this was not an acceptable resolution for me, and that I would next have to report their unsavory business practice.I have gone ahead and filed a complaint with the FTC and BBB. I advise anyone experiencing similar issues to do the same. If enough complaints are registeredI believe these agencies will be more inclined to probe further into the matter.
My experience with Fur Hat World was absolutely wonderful in purchasing my new fur coat. I did a lot of research. Their product is very high-quality and very competitively priced. When I received my Mongolian lamb coat, I was very pleased with the fit and quality of the coat. I would definitely order from them again. I also purchased a hat to match…I’m very happy with my purchase.
Company delivered fox fur band to be worn as hat or collar in an a plastic envelope which could have resulted in damage to it. They would not accept an exchange for a more expensive fur band even though the hat has never been worn and still has tags attached. It begs the question is the fur even real when this is the way a company does business?An exchange would have resulted in a happy customer and a good reputation but instead I have a hat I don’t care for and they have a poor review due to poor customer service.Only positive reviews posted on their website so you know they are not an honest company when they’re rated 2.4 hereReply to vendor:The item was a Christmas gift. Reputable companies offer a different return policy for the holidays. Obviously your company is not one of those. Buyers beware!
I accidentally order 2 of the same hats for my husbands Xmas present. I asked to return one. They said it had to be returned by Jan15. I told them I was unable to do that as I was out of the country until Feb. I asked if I could return it then. They said,”No!” I will never order from these people again. They are not the least bit understanding! I will post this on social media as well
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