getpenfold.com

4.7
4.7 Based on 200 reviews

...

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Average Rating

4.7

/
5

200 Reviews

5 Star
88%
4 Star
5%
3 Star
1%
2 Star
0%
1 Star
5%

Filtered Reviews

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Review Time

Debi
Unbelievable customer support

Unbelievable customer support! I submitted a query and had the necessary document within a couple of hours. Highly recommend!

5
Date of experience: Jan 12, 2026
Penny Spawforth
really responsive and helpful team

5
Date of experience: Jan 09, 2026
KP, customer
Well-managed & transparent

Well-managed fund with added transparency via the Penfold app. You have instant access to your pension details and forecasting tools. Plus, it is also pretty easy to contact a member of the team if you need to.

5
Date of experience: Jan 09, 2026
customer
Amazing

They are very helpful and reliable. Every question or doubts i had they didn’t exited to explain to me in details. They also helped me in a very smooth transition to move my pensions.

5
Date of experience: Jan 09, 2026
JACKIE
Answered what I needed and got me the…

Answered what I needed and got me the relevant information I requested very promptly

5
Date of experience: Jan 08, 2026
Robert Brown
It's easy access to your policy through…

It's easy access to your policy through the app and make changes if required also plenty of information from monthly emails

5
Date of experience: Jan 08, 2026
CRISTINA
Great service and very helpful

Great service and very helpful. Happy customer.

5
Date of experience: Jan 08, 2026
warren
Customer service is a shocker

Customer service is a shocker. What’s the point of having an instant messaging service if all it says is - we might get back to you tomorrow !

2
Date of experience: Jan 07, 2026
Very helpful staff (Anelle)

I called Penfold with an inquiry and received help promptly. Anelle was knowledgable and polite. This conversation with Anelle gave me a great impression of Penfold and a peace of mind knowing that Penfold staff are available to help when needed.

5
Date of experience: Jan 06, 2026
Andy
Pensions Consolidation

Seamless process for finding and consolidating my other pensions into one Penfold Pension fund

5
Date of experience: Jan 05, 2026

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