giraffetools.com

4.9
4.9 Based on 160 reviews

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Average Rating

4.9

/
5

160 Reviews

5 Star
97%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
1%

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Ginger Rotbergs
I never think twice about purchasing…

I never think twice about purchasing items from Giraffetools because they stand behind what they sell! I would recommend their entire line of products to anyone considering an item. I appreciate the hassle free customer service.

5
Date of experience: Sep 14, 2025
Rob Smoczynski
Great and very quick warranty service

Warranty service was quick and replaced the unit with no issues. Great service

5
Date of experience: Sep 12, 2025
Denis Laplante
Awsome support

I recently experienced an issue with water pressure and contacted Giraffe for assistance. From the moment I reached out, their customer service was professional, responsive, and reassuring.I truly appreciate how efficiently and professionally the situation was handled. It’s rare to find a company that prioritizes both speed and quality these days. Highly recommended!

5
Date of experience: Sep 11, 2025
Jennifer
Great products and BEST customer service around!!

Their products are awesome! Bought the mounted water hose last year and LOVE it! Just purchased the powerwasher and it sprung a leak when using it. After emailing them they said they would be sending out a replacement. The next morning I checked the email to find the tracking only to see that it had already been delivered at my door! Fixing to purchase another longer water hose for the back yard. Their products are so convenient to use and their customer service is TOP TIER!

5
Date of experience: Sep 11, 2025
Juan Ortiz
Customer service is great

Customer service is great! Resolved my issue immediately. I'm very happy with my hose reel.

5
Date of experience: Sep 11, 2025
Mitchell Nash
Amazing customer service

It's one thing to make a great product, but another to back it up with outstanding customer service. Giraffetools are a model of supporting their customers and I will be a customer for life!

5
Date of experience: Sep 11, 2025
Scott L
Great Customer Service from Doris

After receiving our retractable hose, we had a problem with the hose retracting back into the housing unit after its second use. We contacted the company and spoke with Doris with customer service. She was fantastic. After providing her with detailed information (video and picture) about the problem we were having, she explained that the company will be sending a new unit to us with no additional charge. Excellent service! Thanks Doris for all your help!! This company truly puts their customers first.

5
Date of experience: Sep 10, 2025
DDK Outdoors
Customer service has been amazing to…

Customer service has been amazing to work with!

5
Date of experience: Sep 10, 2025
Jim Kocisko
Super Products and Support!

We purchased two of the 1/2" garden hose reels. The second one was the 155' one. They both have worked flawlessly and were a game-changer for us!This year the 155' one would not return the hose. I was very pleased that Giraffe Tools Support sent us a replacement very quickly!I've been telling everyone we know how great the products are!Thanks Giraffe Tools!

5
Date of experience: Sep 10, 2025
J.Harbin
Giraffe Tools Provided GREAT Customer Service

Giraffe was prompt, polite, and absolutely cooperative in refunding and replacing my product. I could not be happier!

5
Date of experience: Sep 09, 2025

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