Review Time
I recently experienced an issue with water pressure and contacted Giraffe for assistance. From the moment I reached out, their customer service was professional, responsive, and reassuring.I truly appreciate how efficiently and professionally the situation was handled. It’s rare to find a company that prioritizes both speed and quality these days. Highly recommended!
Their products are awesome! Bought the mounted water hose last year and LOVE it! Just purchased the powerwasher and it sprung a leak when using it. After emailing them they said they would be sending out a replacement. The next morning I checked the email to find the tracking only to see that it had already been delivered at my door! Fixing to purchase another longer water hose for the back yard. Their products are so convenient to use and their customer service is TOP TIER!
After receiving our retractable hose, we had a problem with the hose retracting back into the housing unit after its second use. We contacted the company and spoke with Doris with customer service. She was fantastic. After providing her with detailed information (video and picture) about the problem we were having, she explained that the company will be sending a new unit to us with no additional charge. Excellent service! Thanks Doris for all your help!! This company truly puts their customers first.
We purchased two of the 1/2" garden hose reels. The second one was the 155' one. They both have worked flawlessly and were a game-changer for us!This year the 155' one would not return the hose. I was very pleased that Giraffe Tools Support sent us a replacement very quickly!I've been telling everyone we know how great the products are!Thanks Giraffe Tools!
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