giraffetools.com

4.9
4.9 Based on 160 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.9

/
5

160 Reviews

5 Star
97%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
1%

Filtered Reviews

Filter Reviews

Review Time

Mahua
One of a kind hose reel

First off, we love the design of the product. Our model has about 100ft of retractable hose, which is enclosed into a compact, futuristic looking case and the best part is that if it is screwed in place makes use a breeze.This is our second unit and we are extremely happy with our purchase.On top of that kudos to the customer service team. Had a bit of a hiccup with our unit and they graciously solved our issue in about a week’s time.

5
Date of experience: Nov 04, 2025
Jessica Valdez
I bought a power washer and an air…

I bought a power washer and an air compressor for my husband for Christmas and he absolutely loves them. They are great products and I highly recommend buying their products. They also have really good customer service. I had an issue with the power washer and they helped me solve the issues quickly and efficiently.

5
Date of experience: Nov 03, 2025
Mitty Tils
Great Support

I bought two hose winders. I didn't use them for a while, but when I did, I found one didn't lock. I contacted support, and after sending them the purchasing information, they told me they would send me a new unit. I am sure it will be coming soon. Pleasant Support thru EMail.

5
Date of experience: Nov 03, 2025
MDapplebymsn.com
Great customer service in all areas…

Great customer service in all areas needed! Thorough and immediate timely responses and very satisfied with the results!

5
Date of experience: Nov 03, 2025
James Atkinson
I purchased this hose reel a while ago…

I purchased this hose reel a while ago and recently noticed the retraction guide wasn’t winding evenly. After reaching out to customer service and sharing a short video showing the issue, the team was quick to respond and very helpful throughout the process.They were professional, courteous, and genuinely interested in resolving my concern. It’s reassuring to see a company that values its customers and stands behind its products. Excellent service and support!

5
Date of experience: Nov 01, 2025
Pyro FPV
I wish I ordered sooner!

Let's start by saying Girrafe products are awesome!I got the retractable vacuum about a year ago for my shop and can't tell you how easier it has made my life, when I first got out i faced a small technical issue but the support was on point.Last month ordered the retractable pressure washer as well and again it's an awesome product.Just couple days ago ordered the retractable hose which should be arriving very soon, I can't give you any feedback on that yet but if it's anything like their other products, then I'm a happy man. Thank you girrafe!

5
Date of experience: Nov 01, 2025
Taghrid  Charbaji
Received my order on Tuesday

Received my order on Tuesday. Unfortunately one of the units is faulty. Andy was very helpful with dealing with this issue. Very happy and will highly recommend Giraffe tools.

5
Date of experience: Oct 31, 2025
Quick and understanding about dealing…

Quick and understanding about dealing with a warranty issue. Went great.

5
Date of experience: Oct 30, 2025
Michael Page
Amazing 🤩

Excellent service, love the products, would recommend to anyone. Quick to reply to emails, never felt ghosted like other companies who take your money and then ghost you.

5
Date of experience: Oct 30, 2025
Gavin
Awesome customer service!!!

I’ve had the Giraffe pressure washer for a few years and I love it! The pressure washer recently wasn’t working and I contacted their customer support. They were super responsive and helpful. Even though my pressure washer was out of warranty, they still sent me a replacement! Awesome company with a great product.

5
Date of experience: Oct 30, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More