giraffetools.com

4.9
4.9 Based on 160 reviews

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Average Rating

4.9

/
5

160 Reviews

5 Star
97%
4 Star
1%
3 Star
1%
2 Star
0%
1 Star
1%

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Review Time

Sydni
Excellent customer service

Excellent customer service, and we love our charging station too! It saves us a lot of hassle and has cleaned up our desk space.

5
Date of experience: Oct 29, 2025
Kurt Redance
They were quick to respond

They were quick to respond daily to guide me through the process of my warranty claim. Polite, courteous. Definitely A+ service

5
Date of experience: Oct 29, 2025
Customer service is 5 star!

Customer service is 5 star!! I had a issue with a hose on my retractable 1/4 hose reel, customer service replaced the hose at no coast. Super fast and friendly response. Thank you

5
Date of experience: Oct 28, 2025
Paul Groat
Great Warranty Service!

Unfortunately my much loved Grandfalls G20 Pressure Washer failed during use. However, I received excellent warranty service from Giraffe tools, who were very prompt in responding to my request and sending out a replacement unit! Thanks to Giraffe tools for standing by their product.

5
Date of experience: Oct 28, 2025
Dominic Jeromela
Great after marker sales service.

Great after marker sales service.Very friendly & swift with attending to the replacement of our faulty unit.Fantastic to know that this company and people care about there customers.

5
Date of experience: Oct 27, 2025
Patrick G
Absolute must have with regards to pressure washing needs

I recently picked up the Giraffe Tool Pressure Washer Pro and what a fantastic investment! As someone who for years has battled stubborn driveway stains, unrelenting dust buildups everywhere outside given that I live in AZ, this machine has truly transformed my weekend chores into a breeze.Right out of the box, the setup was a dream. No complicated assembly or confusing manuals. The included nozzles and foam cannon attachment make it versatile for everything from car washing to siding cleaning as well, no more renting bulky equipment!Durability is another standout. After several uses, it's still holding up like a champ with no performance dips. Plus, it's surprisingly quiet compared to my old gas-powered washer, so I can tackle tasks without disturbing the neighbors.If you're on the fence, just go for it, the Giraffe Tool Pressure Washer Pro delivers pro-level results at a fraction of the cost. It's reliable, user-friendly, and has made my home look brand new. Highly recommend!

5
Date of experience: Oct 27, 2025
Kevin Warren
Giraffes products are amazing…

I love this companies products and warranties. They are very helpful and take care of their customers. Can't wait to get a different product from them.

5
Date of experience: Oct 27, 2025
Penny Chou
Amazingly fast replacement and great customer service!

I had an issue with my Giraffe Tools AW40 hose reel. The hose got stuck and wouldn’t extend. I contacted their support team, and Andy replied right away. He was super helpful and arranged a full replacement for me.The whole process was unbelievably fast. I got the new hose reel and installed it successfully within just 2 days after reporting the issue! The new one works perfectly, and I really appreciate how smooth and easy everything was.Big thanks to Andy and the Giraffe Tools team for the excellent service. Highly recommend them!

5
Date of experience: Oct 25, 2025
Kenneth
Giraffe Tools AW40 Customer Support

I had purchased 3 new hose reels for my home about a year ago. I started having problems with one of the retraction guides not wanting to align the hose at it retracted back into the housing. I contacted Giraffe Tools about this thinking it might be something I can adjust or fix with this help. I didn't expect them to send me a brand-new replacement but that's what they did. They were quick to reach out and offer support and kept me up to date on shipping. Their customer support is exceptional! This is a company I will continue to purchase from.

5
Date of experience: Oct 24, 2025
Doug Ferrell
Giaffetools.com was excellent at Customer service!

Giaffetools.com was excellent at resolving an issue with a missing part. Customer service rep, Lea was fast courteous and very efficient at helping resolve my issue. I would highly recommend this company to anyone thinking about buying their products.

5
Date of experience: Oct 23, 2025

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