Review Time
After purchasing a used car, the dealer provided a 6 month Gold AA warranty. I have to say this gave me some peace of mind at the time being the AA. This quickly changed when I had a suspected windscreen wiper motor failure.Having the gold cover, I called the dealer who pointed to the claims department. They recommended a garage so I booked it in. Dropped off the car, nothing out of the ordinary.Went back to collect the car and was asked to pay £99 for 'diagnostics'.Long story, short, I refused to pay the fee as neither the AA 'customer services' person or the garage said there would be anything to pay. The AA call centre checked the telephone call and confirmed they hadn't stated anything about the charge but still refused to cover the £99.This warranty isn't worth the paper it's printed on and if they offer you an extension, I'd highly recommend not taking it.You would not expect this for a company carrying the AA badge!!As for the reply below, if you are not told by either the AA or the garage that you will be charged for this, how as a customer can you make a choice to proceed? I now know, after the fact, and being hit with a bill!
Cant believe a trusted brand such as the AA associates itself with such a bad company (Motorway Direct Plc provider of this insurance). Avoid at all costs, especially if you looking to pay for this service!!! Rejected warranty for oil leak on my car, done 43k miles and had the car less than 6 weeks. Says in our contract, wear and tear not considered for vehicles done less than 60k miles and clearly says in T&C's all Oil seals and Gaskets are covered for sudden failure. Call centres have excessive waiting times and are closed weekends and bank holidays. Waited 50 minutes to speak to someone to complain by phone, gave up in the end. They try and get you to go through their approved garages which are mostly Halfords ones and the local ones take several days to get an appointment to check vehicle out. Reported problem to them Monday 26th March and took until Tusday 3rd April to get my car looked at and an answer to whether they'd except my claim. Haven't really been able to drive my car as normal for over a week as I'm too scared the leak will worsen and now have been told they will not authorise the repair after waiting so long despite our contract says otherwise that its covered. Hopefully they get back to me asap to resolve the issue, and honour our contract, before I take this to the ombudsmen and claim my money back for the repair bill by whatever means necessary. (I won't allow myself to be fobbed off by them). Also will be cancelling my AA policy when due for renewal in protest of them using the brand and will let them know exactly why!!! Also will be asking the dealer brought the car from why they are selling policies which are not fit for purpose.*** updated***Spoken to advisor this morning and they claim a sump is just a "container" not mechanical and nothing to do with the engine. Despite the contract saying it covers oil seals and Gaskets and no mention of supposed "container's" in the not included section. I know... I'll just rip it out then to put sweet wrappers and cigarette ends in if its that useful and see how long the engine mechanically works for now!! Absolute rip offs!!!
Overall i was pleased with the service provided by AA warranty. My BMW developed a technical fault which took some time to diagnose and rectify but i felt supported by AA warranty throughout the process.I must say a big thank you to Josh in the motorway direct's technical team who worked tirelessly through out the process and gave me the impression that he actually cared about my car and the outcome which we were trying to achieve (Which is rare with warranty companies). Feedback was provided promptly when requested and i felt 'in the loop' through out.From the service i received i would recommend AA warranty to anyone... It really does take some of the pain away if your car develops a fault.
I was told when I bought this warranty that it covers all the parts and labour for 3 years. Which is not true. And you can not go to Mercedes to fix it. It should be some local garage. Not happy with the service. Will not recommend to anybody
Firstly i had a engine management light on my volvo after having it 3 weeks. I rang AA warranty who told me to take it to a halfords autocentre as they wont let me take it to volvo. I did and halfords said they couldnt fix it as there diagnostic equipment wasnt up to the job. I rang AA back and they told ME to find a volvo specialist that charges no more than £46 an hour. I managed to after some time and took it in. They told me it was a recall and the car needed an EGR and cooler having done the diagnostic. They said it needed to go to volvo. Well i never funny i remember saying that on the first call. Next the garage i took it to wanted £86 for the diagnostic and labour, phone call to the AA and guess what they refused to pay! Even after telling me to take it there for diagnostics. I have had to pay for it myself and claim it back from the garage i bought it from. All in all 2 days off work and AA warranty is pointless. I wouldnt buy it waste of money. Who ever heard of a warranty that doesnt cover diagnostic, how do you know whats wrong with it!!! staff were not helpful at all. The reply below is due to this review, the customer service agent who refused the claim even spoke to his manager who also refused the claim. i havnt received any payment from the AA. I have from the garage, to little to late. As below For clarity, reasonable diagnosis charges are covered as part of all valid claims. staff must need further training because they confirmed they do not pay for diagnostic.They also tried to get this removed by compliance but im afraid the truth stays right here.
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GLS France est une filiale du Groupe GLS, l'un des plus grands fournisseurs autonomes de services de colis en Europe, avec une forte présence locale dans presque tous les pays du continent.
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