Review Time
HP shipped me a broken laptop.That's fine. Things break sometimes and I understand it. Even the best companies make mistakes. Its HP's horrible customer service policies that drop this down to an "Unacceptable" 1-star experience.I bought the laptop as a Thanksgiving week sale at $155 off. I selected the "Solid State" customization option and +16gb of RAM, and apparently that was my "mistake", because now HP won't exchange the SHIPPED BROKEN laptop, because its the company policy to not do exchanges on "custom ordered" laptops.HP expects me to return the laptop, and then order a new one at the new prices on the store. And of course, all the Black Friday / Thanksgiving week sales are long gone. Ultimately, this means that HP expects me to spend $155+ dollars to fix THEIR problem of shipping me a completely defective product.I've talked to two different customer service reps: one by phone, one by online webchat, and both have confirmed to me that this is company policy.Do not order from the online store. Even if THEY make a mistake and ship a completely non-functioning laptop to you, the customer service reps are powerless to help you. If you must buy an HP product, buy it from a reputable retailer who actually has decent customer policies instead. Do NOT use the HP Webstore directly.As for the laptop itself: I cannot review the unit as it doesn't even turn on.
HP shipped me a broken laptop.That's fine. Things break sometimes and I understand it. Even the best companies make mistakes. Its HP's horrible customer service policies that drop this down to an "Unacceptable" 1-star experience.I bought the laptop as a Thanksgiving week sale at $155 off. I selected the "Solid State" customization option and +16gb of RAM, and apparently that was my "mistake", because now HP won't exchange the SHIPPED BROKEN laptop, because its the company policy to not do exchanges on "custom ordered" laptops.HP expects me to return the laptop, and then order a new one at the new prices on the store. And of course, all the Black Friday / Thanksgiving week sales are long gone. Ultimately, this means that HP expects me to spend $155+ dollars to fix THEIR problem of shipping me a completely defective product.I've talked to two different customer service reps: one by phone, one by online webchat, and both have confirmed to me that this is company policy.Do not order from the online store. Even if THEY make a mistake and ship a completely non-functioning laptop to you, the customer service reps are powerless to help you. If you must buy an HP product, buy it from a reputable retailer who actually has decent customer policies instead. Do NOT use the HP Webstore directly.As for the laptop itself: I cannot review the unit as it doesn't even turn on.
We have quite a few HP products - laptops and printers - and had been happy customers, but recent purchases will prompt us to look elsewhere for technology in future.The build quality of the laptops has decreased. Their performance is not on a par with our older laptops.I purchased a HP laptop (HP - 14-bp059sa 14" Laptop - Jet Black) on 28th August for my Mum's 90th birthday. She received it on 15th September and used it a handful of times. By 7th October it had already malfunctioned. The error suggested that the hard disk was defective.Currys insisted on a repair and so it was sent to TeamKnowHow who apparently can't source replacement parts for a HP laptop. My 90 year old mother is still waiting for the return of her laptop.My daughter received a HP Stream for her birthday - very slow...
We have quite a few HP products - laptops and printers - and had been happy customers, but recent purchases will prompt us to look elsewhere for technology in future.The build quality of the laptops has decreased. Their performance is not on a par with our older laptops.I purchased a HP laptop (HP - 14-bp059sa 14" Laptop - Jet Black) on 28th August for my Mum's 90th birthday. She received it on 15th September and used it a handful of times. By 7th October it had already malfunctioned. The error suggested that the hard disk was defective.Currys insisted on a repair and so it was sent to TeamKnowHow who apparently can't source replacement parts for a HP laptop. My 90 year old mother is still waiting for the return of her laptop.My daughter received a HP Stream for her birthday - very slow...
APPALLING. Does not cover diagnosis of faults. Their own approved agents are incapable of repairing a powered tailgate! (Perhaps explains why their labour rates are low) Alternative was to direct me to a garage they found on google with no knowledge of the abilities of that garage nor any assurance the suggested garage was suitable to repair my car. Cap labour charges below a reasonable figure if you have an expensive car. Purchased through CAR GIANT worst decision I have made and CAR GIANT WORST ADVICE. Tell repairers to use non manufacturer parts. I don't know about a gold policy this isn't even base metal!
Highly UN-trustworthy, they claim to have a product in stock but they never do, they claim to deliver in 5 days but they don't even accept the order in five days.They cancelled my order despite payment clearance and customer service had this to say, "our accounts team can be funny sometime". The cancelled my order and held the refund for more than a week.In-short, I wasted my time and money just so HP would have my card details and nothing else.
Highly UN-trustworthy, they claim to have a product in stock but they never do, they claim to deliver in 5 days but they don't even accept the order in five days.They cancelled my order despite payment clearance and customer service had this to say, "our accounts team can be funny sometime". The cancelled my order and held the refund for more than a week.In-short, I wasted my time and money just so HP would have my card details and nothing else.
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GLS France est une filiale du Groupe GLS, l'un des plus grands fournisseurs autonomes de services de colis en Europe, avec une forte présence locale dans presque tous les pays du continent.
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