Review Time
Smooth booking process. Responded quickly to any queries. Great communication and brilliant idea to remind me of when payment was due. Really helpful to have instructions on what to do on hand over when collecting the MH. Looking forward to my 1st trip away. Thanks goboony excellent service so far .
I definitely do not recommend using this company as their support is none existent! Last year I tried to book a campervan through them. The people who owned the campervan said because my booking was a year away they thought it was too early to book. We agreed that I would book it 8 months out from my trip but when I went back to try and book it, they ghosted me. So upsetting as I had trouble booking something else. I complained to Goboony that really didn't care. They didn't even contact the couple who own the campervan! What is the point of going through this company if they can't resolve any problems.
Rented a camper through Goboony and had nothing but trouble, even getting stranded twice in Italy. Their road assistance (not Goboony, but another company) was very good, but Goboony did nothing to help us resolve a dispute with the camper's owner. Their so-called "geschillen" process doesn't do anything and isn't even recognised by the camper's owner. The owner even said that, whatever the outcome of a dispute, they had no legal basis to do anything.So please do yourself a favour, use a more respectable way to rent a camper (Roadsurfer or similar). And if you still use this platform, pray that nothing goes wrong with the vehicule during your holiday. Goboony is only it in to get a profit and not in making dream holiday happen.
Goboony has great offerings and is my go to place for peer to peer hires. I do find I need to put in effort when it comes to making comparisons. There’s no easy way of which I’m aware so I open a tab in my browser for each vehicle of interest.
Website good and easy to use, however the customer service is very slow at responding. When they do respond, they clearly have not read the email properly and so do not answer all questions asked. You then have to email them again, and wait another 3 or 4 days for them to respond.If they could sort that out, it would be 4 or maybe 5 stars.
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