Review Time
Having booked taxis to take a group to a dinner at an Oxford College 2 weeks before the date needed I received a call to tell me that the traffic was at a standstill and the taxis would be an hour late. Totally unacceptable 30mins before our pick up time. We had to make alternative arrangements to get to our dinner. The return journey was provided as promised with a polite driver. A quick check on Google maps did not show Oxford at a standstill and as we got to the dinner on time proved Oxford not to be at a standstill.
We called go green after being given a very expensive quote for a short journey. Go green were great half the price , good hybrid cars. We were picked up exactly on time and collected later again at the correct time.mSev our driver was a lovely man friendly and knowledgable about the area . Would recommend .
Booked taxi’s to Henley from Reading and back for Saturday and Sunday - they left my friend and I stranded in Henley at 1:30 in the morning - I called them and they just said sorry we haven’t got the capacity - so I cancelled the other 2 jobs I had booked with them and I’ll never use them again.
Ive had a terrible experience with this company . I booked a taxi for my son giving the correct postcode and location. After drop off we realised they had dropped him at the wrong place ( the telephone representative had submitted a different postcode from the one I gave him ) .The representative at first admitted it was a mistake but wanted to charge another£ 18 to pick him up and take him to the right place . When I said it was unfair, he said he was going to cancel it and put the phone down . So my son was basically left in the middle of nowhere and lost .Now they are refusing to give a refund and trying to shift the blame to me and my son .
Worst taxi service I’ve ever had. I made a booking at 12 o’clock this afternoon for 14:30 collection…at 2 o’clock No driver been assigned… I called the office and asked why had no driver assigned to my schedule booking. I was informed driver just finished a local drop and will be at meeting point at 14:30. 14:30 No driver arrives. Called office to ask where my driver was. Oh they have just scheduled a Driver and he’s 15 minutes away. What’s the point of scheduling a particular collection time if your can’t provide the service.Absolutely useless, completely unprofessional..second time this has happened in a month.. but don’t worry UBER is growing quickly in Oxford since there launch. Will Become a lot more harder to control market, and justify your overpriced service. Please Stay away from this joke company.
Absolutely appalling service – avoid at all costs!We booked Go Green Taxis earlier in the week for a wedding, making it clear that timing was critical. Initially, they provided a quote which I accepted, and I even received a booking confirmation with the agreed price and details. However, because I was booking multiple taxis, they cancelled the original to combine them — and then increased the price in the revised quote, denying they ever gave the original figure, despite my having clear confirmation in writing.On the day, with full knowledge that this was for a wedding and punctuality was non-negotiable, I received a text saying the taxi would be 25 minutes late. Half an hour after that, I had to call, only to be told they were now sending a different driver who would be another 15 minutes. At that point, we had no choice but to drive ourselves to the wedding, incredibly stressed and now running late.I called to complain and was met with unbelievably rude behaviour — the operator swore at me and hung up the phone.This was one of the most unprofessional, dishonest, and downright disrespectful experiences I’ve ever had with a taxi service. Do not trust them with anything important. I will never use Go Green Taxis again — and I strongly recommend others don’t either.
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