Review Time
I purchased my Rise Recliner chair in July 2025. It cost £5k but after a think about it I decided not to proceed with purchase but was talked into proceeding when price was dropped to £3k. When it arrived unknown to me the back rest cushions were put in back to front and the neck support didn’t do much. After-sales came and sorted the cushions. The representative said that a credit for the the neck support be forth coming - it wasn’t. To be honest I don’t find the chair at all comfortable ! Today, my controller went faulty and although the chair is under guarantee Customer Service responded by putting a replacement in the post for my husband to fit - personally not happy because husband is Registered Partally Sighted (too proud to decline their request but he says he’ll do his best) - once done I’ve decided to sell the chair on. Costly Lesson Learned.
We purchased two rise and recline chairs from Grosvenor Mobility on the day the chairs were delivered I contacted the company and explained there was a problem it was like sitting on a slab of concrete.They tried to rectify the problem on four occasions but had no success,they advised me to go to Trading Standards and they said they would abide by their decision, Trading Standards policy is if they cannot fix the problem after four attempts then they should make a full refund but Grosvenor Mobility totally reneged on this decision and refused to come and see the problem they directed me to the Furniture Ombudsman which is a paid up membership after several months the report from the Ombudsman was virtually word for word as Grosvenor Mobility had written. To me it seems like an old boys club. We are left with two chairs that are not fit for purpose as you cannot sit in them for longer than thirty minuet as it affects the base of your back and legs.Having spent more than thirty years as a production and development engineer to the Textile and Furniture and bedding trade in my opinion these are the worst chairs that I have ever come across and the company moto is everyone deserves some comfort [I think they forgot to finish the sentence ] except you.The engineer only checked the chair mechanism which was never in question, all we wanted was chairs that were usable which they are not.
I have already expressed my absolute gratitude to All the Team at Grosvenor Mobility for giving Great Service when buying our new bed.Further to this We would like to say how Helpful and Understanding they were (James) when we realised that the mattresses were not indeed suitable. We had made the wrong choice, but this was remedied by James who gladly exchanged the mattresses for more suitable ones.Again Thank You for All Your Support, and We have Only The Highest Praise for Everyone Involved.If Anyone is in the Market for an Adjustable Bed, Give Grosvenor Beds A Call.
The staff at Grosvenor Mobility were very professional and helpful from first contact to home demonstration to a first class delivery service. The agent who visited took time to understand my husband's medical needs, making helpful suggestions to make sure the chair met his requirements. The chair was delivered quicker than expected and set up with great care and minimum fuss. Overall, very happy with the product and service received.
The agent was courteous and very thorough in his attention to my needs in terms of comfort and fit of the riser recliner chair and in the correct measurements taken to ensure it was a perfect fit.The delivery was excellent,earlier than estimated and again everything was checked it was to my satisfaction and made sure I was confident using the chair before they left.The chair is comfortable and has certainly helped me to stand more easily.
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Grosvenor Mobility provide a wide range of riser recliner chairs and adjustable beds: hand-crafted in the UK, 5-year warranty, free home demonstration, VAT exempt, 100% Customer Satisfaction.
Because "Everyone Deserves Comfort"
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