group1auto.co.uk

3.7
3.7 Based on 160 reviews

Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK. Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excell...

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Average Rating

3.7

/
5

160 Reviews

5 Star
60%
4 Star
4%
3 Star
1%
2 Star
6%
1 Star
29%

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Review Time

Addison Harris
Outstanding sales performance at Southend VW

The sales performance at Southend VW was superb, especially the handover process. The staff worked diligently on my behalf, and if the service department matches this level of performance in the future, I'll be very impressed.

5
Date of experience: Nov 29, 2025
Thrilled with my new white 3 series...

I just purchased a stunning white 3 series and I couldn't be happier. Thanks to the straightforward assistance I received, I would highly recommend this service to anyone looking to buy a car. Five stars!

5
Date of experience: Nov 29, 2025
Minnie Barnes
Great service at Volkswagen Aylesford

I went in for a service due to a recall and received excellent assistance from the staff. The technician did a great job, and I appreciate the quick turnaround. I will continue to be a loyal customer!

5
Date of experience: Nov 28, 2025
Colin
User-friendly app.

The app is fairly easy to use.

5
Date of experience: Nov 28, 2025
lol972
Consistently disappointing customer service

Once again, the service has been very disappointing. I called for assistance but received no callback. This dealership has consistently let me down, and I regret that it is my nearest option.

1
Date of experience: Nov 28, 2025
Matt Reed
Heartfelt thanks to the representative

I sincerely thank the representative for their exceptional service. They were knowledgeable, attentive, and very helpful in resolving my issues. If you're looking for a good value lease and excellent support, I highly recommend this representative.

5
Date of experience: Nov 28, 2025
Rodney Long
Unsatisfactory vehicle valuation

While we were pleased with the oil and filter service, we were disappointed with the vehicle valuation provided on the same day. It was significantly lower than the current market value, and we feel that we deserved a fairer assessment. We have always appreciated the professional service in the past, but this experience has left us quite dissatisfied.

2
Date of experience: Nov 28, 2025
Wilbur Sanders
Sales team that truly cares about clients...

The sales team is professional and knows how to take care of their clients.

5
Date of experience: Nov 28, 2025
Melissa Evans
Poor aftercare and communication

My experience started off really well, it has been post-sale which has not been great. I’ve submitted 2 complaints and not heard back from either, despite it being over the recommended time advised and they are not complex complaints. I haven’t even received communication to tell me when I can expect an update. Poor communication. (Lowestoft branch)

1
Date of experience: Nov 27, 2025
Driver Express
Excellent customer service

Excellent customer service, very helpful, informative and welcoming

5
Date of experience: Nov 27, 2025

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Business Details

  • Group 1 Automotive is an international automotive retailer group, with over 114 stores and 20 brands represented across the UK.

    Customer service is our number one priority, and our highly skilled teams are dedicated to providing our customers with excellent service at all times. If you are looking for a brand new or used car or van, we are here to make your purchase and ownership journey enjoyable and convenient. Our Aftersales care ensures complete peace of mind, with approved servicing, repairs and body work carried out by our expert team of technicians using only genuine parts.
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  • language https://www.group1auto.co.uk

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