Review Time
We wanted to give a ‘bouquet’ to Samantha Beyers for helping set up appointments with tenants recently, which gave us peace of mind and less to worry about! 5 star service from another lovely lady on the Haart Lettings team (Clacton & Colchester) Full management is definitely what they offer ! Thank you.
My experience with Haart Guildford will be coming to an end as soon as my present tenants decide to move on. I have been with Haart Guildford branch for over two years to begin with as fully managed property let's but after sacking them for incompetence on the management side I remained with them for rent collection although I regret that decision too and will move on as soon as I'm able to.The management side was a disaster but as I've already posted a long Google review outlining my experiences I will just comment here on the rent collection side.It's costly as in 7% + VAT for Haart to basically collect rent and send it on and chase any late or missing rent. Sounds simple enough, I thought they couldn't irritate me with such basic function but sadly I was wrong.If rent is late they haven't once contacted me to reassure they know about it and are chasing. Every time their has been an issue I as owner have to chase Haart and most times they seem unaware that money hasn't been forwarded or there is a problem.9 days ago I had a new tenant moved into a property and I've still not received rent payed by tenant to myself. I have chased and been given false promises then the branch manager on day 8 emailed me to inform me it will be 3 to 5 days more. Absolute joke, they blamed the tenant for not placing an address with the payment but even though they sorted this after 2 days of tenant moving in they still haven't released monies to the landlord.Always poor communication from this office and passive aggressive almost rude responses if they bother to respond at all which 9 out of 10 times they just ignore.Can take days to get through on the phone and usually when you do they say they will pass it on and you never hear anything again.Last time a set of tenants moved out and I requested a small amount of deposit for cleaning issues, Haart tried to add on an additional £75 charge to the tenant for themselves. The tenant rang me and we sorted things out privately so they didn't have a charge from Haart which incidentally according to the tenants Haart told them that was the amount I was demanding.Quite frankly all I have received from Haart is shoddy poor service and high costs. They are terrible at communicating, rarely engage competent trades, zero checking and the stress of dealing with them is not worth ever considering using this office. You may complain but nothing seems to get better or change.
Do not rent a property with this agency one of the worst ones I have experienced!! We moved into our home 4 months ago and the issues started the day we moved in. Things were still left in the property from the previous tennants (including massive wardrobes which we had been told wouldnt be there when we moved in which we had to take apart to fit our furniture in) it hadnt been cleaned and there were maintenance issues. I tried to contact the office on the day. Nobody answered which seems to be a running theme with the property management at this place! Everytime I have managed to speak to someone they claim they have no idea what I am talking about pass the blame to someone who doesnt even work in the department anymore with the promise of calling/emailing with an update. It took 2 months to get someone to fix a leak in the ensuite (which was so bad the ceiling has a huge bowed lump). The rest of the issues including more that have since been found have still not been done. They still dont answer calls. The latest one they finally answered said no idea what i was waiting for even though THEY have sent TWO seperate contractors out to list the jobs & take photos of what needs doing. I have left messages with the manager I even emailed her last week with the list of complaints stating everything that has happened so far and I didnt even get an acknowledgement reply!! AVOID!!!
I went with Harrt estate agent to rent my house out for 6 months whilst I was abroad, I have to say I was very disappointed with the overall service. I payed for full management and despite the tenants causing a lot of damage and breaking things I received £50 back at the end, I should of been entitled to a lot more but I didn’t have the time and headspace to stick it out. The estate agent always had the tenants best interest and I felt like Harrt just wanted my money. They were VERY hard to get hold of, never rang back, charged unexpected bills without consent and just did not seem to care at all. My emails would never get responded to. I ended up having to go into the letting agents to settle everything (amicably) but it was the only way to sort eventually. I am very late with this (2023)but feel it needs to be said. I am not one to ever be rude or complain but I would not go with Harrt again. Sean Doherty was incredible and did his very best for me. I’m not going to name names but everyone else was pretty hopeless.
Appalling service. Advertised with Harrt and their very well sold 'services' had only 3 viewings in 6 months. 2 of which were very odd and couldn't seem less interested in the property. The 3rd was an utter timewaster made an offer and pulled out wasting our time.On termination with them they have lost our key which was given to them in good faith!Price is extortionate compared to other agents £1500 cheaper elsewhere! God knows why we thought it would be better service but lesson learned! If you're not in a rush or bothered by moving go for it but if you want a smooth sale of your house I strongly suggest you look elsewhere!
Bruno Schoeps, made our experience great, he knew exactly what we were looking for, clearly displayed he listened to our preferences and the fact that he beared in mind our kids. He seemed very kind and focused on our needs as opposed to making a quick sales.Very friendly, great attitude, excellent customer service.
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