Review Time
Haart Team at Enfield were excellent and professional to the highest level on their work and approach. They were really helpful and i was looking for property. Very dedicated, take customer interest at heart. They were patience and helped me through entire process. Taylan can't thank you enough and grateful!!!.
I am a landlord who decided to sign up with HAART to rent out my house. They told me they could find tennants for a higher price than what I had been advertising over the past few years. The reality is that they can't even find tennants for a lower price than what I was able to do independently myself. I would strongly advise any landlords to avoid this company. They also have poor communication and will ignore emails and do not call back they say they will
I wanted to take the time to provide an honest and detailed account of my experience — both positive and negative — in the hope that it assists in improving future customer service and transparency for other buyers.I first enquired about the property in early July and was introduced to Mr. Mitchell Purewal, Residential Sales Consultant. Throughout the process, Mitchell was professional, efficient, and courteous. His prompt responses, clear communication, and polite manner during our face-to-face meeting at completion were greatly appreciated.During my initial viewing, I was assisted by Jada, Sales Consultant, who was equally professional and informative. She answered all my questions, shared valuable insights about the property, and conducted herself with a high standard of customer service. Her professionalism, telephone etiquette, and friendly approach made the process smooth and reassuring. Having read positive reviews about Jada beforehand, I can confidently verify those experiences based on my own.Following the viewing, I submitted an offer via Mitchell, which was initially accepted. However, I was then contacted by Mr. Samer, Mortgage and Protection Adviser, who informed me that the seller preferred a cash buyer. As I did not have the full amount available, I asked to be kept informed should the seller later consider mortgage buyers.Approximately four weeks later, around June 2025, Samer contacted me to confirm that the previous buyer had withdrawn and that the property was again available. We agreed that I would proceed via a mortgage application through Haart, increasing my deposit to 15%. A Memorandum of Sale was subsequently issued.I met with Samer at the Harborne office, where he carried out some rate checks and requested payslips, which I provided promptly. However, immediately after the meeting, while I was driving home, I received a call from him asking me to make a £78 payment to instruct solicitors. I would have appreciated this being discussed in person rather than over the phone.Later, I discovered that an additional £495 fee applied for the submission of a mortgage application. I decided instead to use a different broker who offered the same service free of charge. Despite notifying Samer of this decision, he continued to contact me via phone and email over the following weeks, which I found pressuring.When I confirmed that I would not be proceeding with Haart’s mortgage services, I received an email from Mitchell on 09.07.2025 stating:“Please be aware that if another offer comes in from a buyer who is ready to proceed, the vendor is prepared to move forward with them instead.”Given that a Memorandum of Sale was already agreed, this message caused concern and made me feel pressured into using Haart’s mortgage services in order to secure the property. I found this approach unprofessional and felt it compromised transparency in the process.After I declined Haart’s mortgage offer, communication from Samer ceased. I proceeded with my independent broker, obtained my mortgage approval from Nationwide Building Society, and shared confirmation of this with Mitchell.I also arranged my own survey, as Haart quoted £530 for a Level 2 report, whereas I obtained a Level 3 RICS-approved survey for £504. Similarly, the solicitor recommended by Haart, APL Lawyers, quoted fees between £1,900 and £2,500, which I found significantly higher than typical market rates.After receiving my survey results, I signed initial paperwork with my solicitor and shared my Level 3 report with Branch Manager Krystle. Unfortunately, my interaction with her was disappointing. I found her tone abrupt and unhelpful, lacking empathy or professionalism. When I explained that I was awaiting advice from my solicitor before deciding on next steps, I felt pressured to give an immediate yes or no answer and was not allowed adequate time to consider my position.I raised a formal complaint regarding this experience and expected contact from senior management. However, I did not receive any follow-up or acknowledgment. Given that I wished to focus on completing the purchase, I decided not to pursue the complaint further at that time.Afterward, communication was minimal until my solicitor followed up with the seller’s representatives directly. The transaction then proceeded to exchange and completion, at which point I collected the keys from Mitchell. His professionalism and courtesy at completion were again appreciated.For the benefit of other potential buyers, I would advise conducting independent research into mortgage brokers, surveyors, and solicitors to ensure they receive the best value and impartial service.
I am from Cyprus, I was completely unaware of UK letting property procedures. Approached Haart Lettings Colchester for advise and support. The best choice ever made; met with Ms. Charlotte Fox! anything I say will not be enough. She resolved all my questions, advised me on issues such as legal, insurance, procedure and forms etc., patiently, honestly. A great person and a professional Lady. And her support was extended via regular emails whilst I was overseas, informing me of developments, tenants arrival and house condition. A sincere THANK YOU for all your input and work. As for Haart Lettings STRONGLY RECOMMENDED. The best.
If i could give zero stars i would. Got me renting the property nice and quick, contracts signed before inventory done, never recieved a copy until I asked. Multiple issues in the house that should have been fixed prior. Every call or email is ignored despite having maintenance issues. They arrange a home inspection and cant even make that or call to update. By far the worst estate agen ever used.
The team at Haart Enfield were great throughout the process — especially Devlin, who was attentive, professional, and kept everything on track. Communication was clear and timely, and the whole experience was stress-free. Highly recommend!
In my opinion, this is the most unprofessional and likely the worst letting agency in the whole world. All I can say is::: avoid them!!!! We recently moved out from a flat in Chelmsford,,, precisely Springfield road. The landlord seems to be renovating it for upgrade and he is expecting us to foot the bill amounting to almost £5000 claiming we damaged the cheaply furnished property. The letting agency which at this point I feel is biased has picture evidence and repeated complaints we made both via email and in person when they came for inspection and they seem not to want to act as they should. They should upload all the pictures we sent and the ones they took on inspection.Our case is on flatfair and no matter how long it lingers,,,, I will not let them siphon money from me. At this point,,, I feel the letting agency is just there to maintain a relationship with their customers( landlords) and not for a balanced action!!!!
I recently worked with Gabrielle and Brionie to find a rental property, and I couldn’t have asked for a better experience. They were friendly, supportive, and really listened to what I was looking for. Their communication was clear and consistent throughout the process, which made everything feel easy and stress-free.What really stood out was how approachable and genuinely helpful they were. It felt like they truly cared about finding the right place for me, not just any place.I’d happily recommend Gabrielle and Brionie to anyone looking for a smooth, positive and personalised experience when searching for a rental.
Communication is non existent and that's making it sound light. Over 3 weeks since I moved into a rented apartment, reported some issues via emails, followed up severally, called to get to the property management team but get no response and when someone picks up, they say they'll get the team to contact us.
Lets hope their customer service is better than the irresponsible attitude of a member of staff this evening who was driving at excessive speeds and undertaking, trying to push in on numerous vehicles across Cumberland Basin and South Bristol link road at around 6pm, presumably because they felt they had a right to get home quicker than other drivers on the road. Got good dashcam footage and vehicle registration so hope a manager might pick this up and have a word. Selfish and reckless as well as lacking common sense to do that in a vehicle covered in their logo! On this evidence, I certainly wouldn’t trust them to sell my property and act with integrity.
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