Review Time
I was selling my house in Bristol and the Estate Agent I originally chose was not very positive with regards to viewings or communication. They proposed a drop in price following a perceived lack of interest and offers considerably below the new reduced price were rejected by me, Thomas Newson-Taylor from Haarts contacted me stating that they had noticed the property had been on the market for some time without interest and asked if they could help. After meeting him to discuss Haarts terms I agreed to instruct them in the sale, and within a short time offers of interest were received which led to the successful sale above asking price.
Although I have decided not to proceed any further in regard to a bungalow that I have viewed twice, I would like to commend both Jemima and Amber for their professional approach. Add their warmth and willingness / promptness in regard to the queries I had about the property - a winning combination! Thank you. PS it appears that I am unable to put two dates regarding said experience, but they were Friday, 17 October with Jemima and Tuesday, 21 October with Amber.
I have three properties with Haart and the experience has been consistently poor. Communication is almost non-existent — with me as a landlord and with tenants. The staff seem overworked and unsupported, suggesting serious leadership problems.Low fees and “no hidden costs” don’t help when they fail to forward mail (including bills), skip property inspections, and ignore approved maintenance — even essential safety work like installing fire alarms.In my opinion, Haart has become a liability rather than a service provider. I’ve now switched to smaller local agents who are far more responsive and professional.
Haart Estate Agent Partner Job Role / Vacancies I have learnt the hard way that this company are full of awful and poor tricks / tactic and do not pay even minimum wage. I have confronted them about it, but they do not seem at all interested. Their partner role adverts across the country state the following:"What is on offer to you?£50000+ per year complete on-target earnings.£25000 to £27500 Basic salary per year, dependent on experience.Uncapped commission scheme.A Company Car.Career ‘Start-Up’ support and bonus structure.Clear Career progression opportunities." and then to go onto speak about company car allowances and start up bonuses etc.What this advert should read is the following, as this is the truth that I have experienced and others have too. Time: 08:30am – 18:30pm (10-hour days)When: 5x days a week (every second Saturday with then one day off in the week)Pay: £21,000 pre-tax so £1,553.30 after taxStart-up bonus of £1080 for first month as there will be no commission£100 per listing commission£100 per sale commission£25 per viewing commission £21,000 per year, monthly take home is £ 1,553.30 after taxOver 50x hours per week equates to just over £7.00 per hour post taxThe company put you through a 3x stage interview process, and then have to complete in person right to work checks and then at the last moment reduce anything in the initial advert down to the above.I have done some asking around and this is the common experience for 99% of people who apply. If you have lots of experience, they will knock down the £27,500 to around £24k - £25k but no one has had any experience of it going over this. This is experience across 6 people who have interviewed for the roles across the UK. There is no mention of a company car allowance and once you are past this point, it’s the company car or nothing. It is a long process to make you feel valued and then at the last minute to knock you down. Very disappointed and let down by the dirty tactics to get you feel important and then pull out such as poor, degrading offer. Should they allow you to not fight for survival, they would get more out of an employee providing the ability to not have to fight to survive and then giving them the chance to earn more and flourish on top. I confronted the company about it being illegal and their response was ‘that’s our final offer, take it or leave it’ and they don’t seem to see the legal implications of offering someone less than minimum wage. They constantly ducked and dived the sentence and wouldn’t respond to it directly. I know that Hart have had an up and down reputation for a few years, but I had met a really good partner in their team and wanted to give them a chance. Elinor who was the regional manager had a background in law at university, but can’t seem to understand that £21,000 per year for 50 hours a week is effectively slave labour. I just wanted to warn people against this ‘hybrid’ role that they advertise, so that you don’t get sucked in and realise that you’re engaged in slave labour.
Finally got some of my deposit back after nearly 4 months of stalling on their end. Had to go through a dispute after they tagged on some extra charges way past the allowed period by THEIR contract and refused to elaborate. Then after me having enough and settling the dispute they (Saira) stopped responding altogether. Waited for the full 30d of the dispute + the extra 10 days they were given. Claimed to have not seen the TDS emails, nor our requests ... Also according to Saira, if you want to complain about Saira you do that via Saira, and not the branch manager (according to their policies).Also the last (of quite a few) maintenance issues I had (oven broke for 5th time) took them 2 months of constant emailing and calling for a contractor to even give me a call back. By then I had it sorted already as I wanted to eat cooked food again.Funny way of converting 5 to 10 good google maps reviews into bad ones, as they beg you to give them 5* for every little thing they are contractually obligated to do. Also funny is their trustpilot score is vastly different than their google reviews
Unfortunately, this isn't going to be a good review. We were trying to sell our house and in July, we signed up with Haart (Norwich city branch). In the time that we were with them, communication was minimal, unless one of us went into the office. A couple of weeks ago, we decided to change agents, due to the poor communication and zero viewings. I went into the office to ask for my keys back, only to be told by Charlotte, the manager, that they had no keys for our house! After an assurance that they most certainly DID have our keys, I received a message from a member of staff, with a photo of my keys, and an explanation that they had been put onto someone else's keys with a different address! A minimal 'sorry for that' is expected to suffice. A search to find an independent contact (area manager) to complain/explain to, hit a brick wall, because the website has no information whatsoever, and even the helpful bot cut off the messaging when I asked for the information. I would have preferred to speak with the company directly, but lack of contact info has prevented that. So, Trustpilot it is. My advice to prospective house sellers is DON'T EVEN CONSIDER HAART. They don't appear to have any form of customer care training and from my experience, no communication training either.
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