Review Time
The company called a non-relative with no connection to the sale of my late father’s home, after seeking out details from a database somewhere to try and steal the sale from my estate agents. They did this after seeing the house for sale on Rightmove. Totally underhand, unprofessional, immoral actions. If this is the value base they use, can you really trust them with your house sale? And to top it off- I had to ask them to apologise, no apology offered.
There must be better agents in Grantham. Avoid at all costs.
Haart Estate Agents Ely - Great proactive customer service from Maddison. she is professional, friendly and well informed. If you are looking for a new home I would recommend speaking to her.
Went into the store and witnessed the manager Charlotte belittling and bullying the staff and swearing whilst on the phone.
Not forgetting how the sales people are ALWAYS CALLING AND BERATING! Then have the audacity to ask for a 5 star review as they get paid for them if you mention their name!!!
I knew estate agents are known to be awful but this one is by far the worst.
Going to William H Brown!!
Haart Wembley managed our property for around 1.5 years, and unfortunately the experience was consistently disappointing. Communication was always very slow, with responses coming late or not at all.
They failed to arrange proper cleaning services, and even after we paid for professional cleaning ourselves, we were not reimbursed as promised. Now, they have completely stopped responding to our calls and emails.
Overall, the lack of accountability and professionalism has caused us significant stress and financial loss. I would advise other landlords and tenants to be very cautious before working with this branch.
We engaged a service to sell our house, and the experience was incredibly disappointing from start to finish. Just before signing the contract, the agreed commission was altered, which felt uncomfortable and unprofessional. Communication was consistently lacking — we were promised urgent call backs that never materialized, and even the agents for the property we were purchasing had difficulty reaching the service to confirm the chain. The advertisement and photos were poorly executed, and it seemed like minimal effort was made to market the property. The service failed to instruct the buyer’s solicitors as requested, causing delays in the chain and nearly jeopardizing the sale. Record keeping seemed inadequate — we were even asked how much our own house had sold for. On completion day, the service did not arrange the key exchange properly, leaving us to handle it ourselves. Despite these issues, the representative managing our sale sent an unsolicited email celebrating a recent promotion, which felt inappropriate given the mismanagement of our sale. Overall, the service was more of a hindrance than a help in our experience. We would not consider using them again or recommending them.
They say moving house is one of the most stressful experiences in life — and in my view, involving the service only amplifies that stress significantly. At the beginning, when assessing the property and getting it listed, they were extremely accommodating. Their sales pitch was smooth and persuasive. However, once I was officially on board, everything quickly deteriorated. Communication became almost nonexistent. Customer support felt like an afterthought. The escalation process was awkward and unproductive, and several team members seemed rude. The replies I received felt generic and dismissive, as if I wasn’t a valued client at all. From my perspective, if you’re a buyer, they appear eager to assist — but as a seller, it felt like I was expected to accommodate them. Overall, I found the service to be unprofessional and deeply frustrating. This is just my personal experience, but I would highly recommend considering your options carefully before choosing to engage with them.
As a property owner, I strongly advise against using the local branch for letting out your property. In this challenging market, it's crucial to protect your investments, but dealing with untrustworthy agents has made my experience terrible. From the start, managing tenants has been a nightmare. My property is suffering from water damage that has spread from the bathroom to the kitchen, and the agents are allowing this to continue! Despite paying for full management services and having a landlord policy in place, my house is being neglected. I've reached out to the property ombudsman, citizen advice, and trading standards. If you want to avoid a similar situation, steer clear of this service!
I received a message from a senior representative, claiming they had a buyer for my house, which is currently listed elsewhere. Skeptical, I followed up and learned there was no buyer. The representative later stated that her signed correspondence had nothing to do with her. This felt underhanded and dishonest.
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I had an exceptional experience with my estate agent, and I cannot recommend the representative highly enough. From the very start, the agent demonstrated remarkable professionalism, warmth, and dedication. They took the time to thoroughly understand my needs, communicated clearly at every step, and consistently made me feel supported throughout the process.
What impressed me the most was the attention to detail and proactive approach. The representative anticipated potential challenges before they arose and provided practical solutions that kept everything on track. Their knowledge of the market was outstanding, offering honest, insightful advice that gave me complete confidence in my decisions.
Beyond their expertise, the personal touch made all the difference. The agent was approachable, patient, and genuinely invested in achieving the best outcome for me. It never felt like just a transaction — they truly cared about making the experience positive and stress-free.
Thanks to the hard work and commitment of the representative, the entire process was seamless and far exceeded my expectations. If you’re looking for an estate agent who combines professionalism with genuine care, this is the one to trust.
I had the pleasure of working with my estate agent, and I cannot recommend her highly enough. From the start, she showed outstanding professionalism, warmth, and dedication. She understood my needs, communicated clearly, and supported me throughout the process. Her attention to detail and proactive approach impressed me the most. She anticipated challenges and offered practical solutions, making everything run smoothly. Her market knowledge was excellent, providing honest advice that boosted my confidence in my decisions. Beyond her expertise, her personal touch made a significant difference. She was approachable, patient, and genuinely invested in my success. The entire process exceeded my expectations, and if you're looking for an agent who combines professionalism with genuine care, she's the one to trust.
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