Review Time
As a potential buyer I can only say that my experience with the Chelmsford branch of Haart was what I can only describe as dealing with the most unprofessional “team” that I have ever had the misfortune to interact with. Communication skills are well below poor, management at the branch will say anything to protect themselves (even lying). I had the misfortune of wanting to view a number of properties that they were marketing, I called to make appointments a week in advance to view 4 properties (all empty) one property after another so as not to waste any of my valuable time. When I called the branch the day before to confirm the viewing appointments had been made I was told that the agent was in a meeting and would call me back (it never happened). I walked into the Chelmsford branch on the day that the viewings should have been made only to find out that no appointments had been booked in for me. The manager there knew nothing about my request and blatantly lied to me.Here is the real issue at that time I had nothing to sell and was looking for a quick purchaseIf you had your property on the market and a buyer with no chain tried to view your property how would you feel if the agent didn’t make that appointment to view your property?I would seriously recommend that you do your research and due diligence before placing your property with the most unprofessional business unit that I have ever happened across.I was so exasperated with their unprofessional conduct that I went through their formal complaints procedure ending up with the ombudsman making a final decision.
We had the good fortune of having Demi (Hornchurch branch) as our estate agent. Demi was absolutely wonderful and went above and beyond. She was incredibly supportive and answered all our queries. She did an amazing good job and we hope this is recognised by the Haart management team. We highly recommend Demi.
I honestly have nothing bad to say about my experience selling with them. From the moment Jake came to do the valuation, I felt completely at ease — everything moved quickly from there, and the property was on the market in no time. We had regular weekly updates from Haart, and both Chloe and Georgia were fantastic throughout.Special shoutout to Chloe — she was always smiling, full of energy, and had a great way with viewers. They always seemed to leave laughing and in good spirits, which definitely helped. From start to finish, I had zero complaints. The valuation was spot on, and the communication was excellent the whole way through.
Had a very unfortunate experience with Krystle Aimsworth. Extremely unprofessional, rude, bullying behaviour. Was shocked to find she was a manager. Haart generally awful, with overvaluing and overpromising. Made a complaint to their head office as the behaviour and service from Krystle was so awful and quite confronting with no answer. Thought maybe it was a one off but another seller on the same road has also had a bad experience with her.
Very Worst Experience with HAARTIf you’re thinking about doing business with HAART, please do yourself a favor: don’t rely on their glowing Google reviews. Check Trustpilot, check forums, check anywhere else — you’ll see the real picture. I waited until the end of my tenancy (an entire year) before writing this, hoping time would soften my frustration. It hasn’t. My experience with HAART was, without exaggeration, the most stressful and unprofessional I’ve ever had with a letting agency.It all started at the very beginning. After paying the deposit and signing the contract with my friend, we were immediately thrown into chaos. The negotiator assigned to us seemed either unaware of the UK’s Right to Rent rules or simply unwilling to follow them. She insisted my friend (who was abroad) provide a share code, even though we showed her the official regulations proving alternative evidence was valid. Instead of checking with her senior staff or reading the rules, she repeatedly threatened to put the property back on the market and warned we’d “lose the deposit.” It took our student visa advisor intervening before she finally admitted the rules we had pointed out were correct. By then, the damage was done: my move-in date was delayed, and I had to spend extra money and time in temporary accommodation — stress and cost that could have been avoided entirely.When we finally moved in, the nightmare only grew. The house was handed to us in a mess, which was no surprise after the viewing. But what was shocking was the absolute lack of clarity: HAART told us never to contact the landlord directly, yet the landlord started messaging us anyway — about repairs, about damages, about things that weren’t even our fault. My impression? Even the landlord knew HAART was useless and had no choice but to bypass them. Then, when it suited her, she flipped back and told us to “go through HAART.” Of course, HAART did nothing either way.Example: the toilet bowl leaked constantly. We reported it. They ignored it until my student union caseworker finally intervened. Another example: the balcony door. From day one, it was broken. The landlord admitted it wasn’t our fault, but HAART never fixed it. In the middle of winter, we asked repeatedly, and their “solution” was sending out locksmith after locksmith — some admitted they couldn’t fix it, others made false reports, and a few tried but failed. Weeks turned into months. We eventually stuffed plastic bags into the gaps just to survive the cold. By the end of the tenancy, the door was still broken — a perfect symbol of HAART’s incompetence.And then came the final insult: the deposit. Of course, we lost part of it. I wasn’t even surprised. HAART charged us for damages that were there long before we moved in and provided no proper evidence. It was the cherry on top of a year defined by threats, delays, ignorance of the law, and complete unprofessionalism.To be clear: almost every staff member I dealt with was rude, dismissive, and unwilling to take responsibility. Listening, communication, and professionalism clearly aren’t part of their training. This agency has no control over the landlord, no accountability, and no respect for tenants.So thank you, HAART, for giving me a crash course in how not to run a business. I’ll be making sure every student and newcomer in Leeds — and anyone else considering you — knows exactly what kind of nightmare to expect. Nobody deserves to go through what we did.
Terrible company (would even leave zero stars if I could), would suggest you going elsewhere. They also tried to keep our deposit and had to spend months trying to fight to get the money rightfully owed to us back. They also collaborated with our landlord to give us a bad reference, when we asked them to rectify their error they did nothing. Appalling company - their actions felt unethical and possibly in breach of regulations. Would highly recommend you going elsewhere.
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