Review Time
This is an updated review, you can read me first review underneath this one. After reaching out to hatstore to explain that I had still not received my hat after 7 weeks they informed me that they think the hat was probably lost. So they have given me a full refund which I am grateful for. I guess the customer service did come through when I needed it the most, coming up with a resolution. So I have changed the 1 star to 2 stars ( I would choose 2.5 if it were possible) based on the customers service not the experience. Its unfortunate I didn't get to try there product as I was really looking forward to receiving to it. After this experience I am doubtful I would buy from them again. If they were shipping from Australia I would. First review- Unfortunately I am yet to receive my order which was placed on the 17th December 2020. I understand it is coming from overseas but this is too long for any item to be sent around the world a couple of times. When I emailed them, I was happy and grateful they replied, but I was told it was being held in customs in Australia and its been there since the 7th January. Its hard to believe they would hold a hat in customs for this long. There are no taxes or duties which would be charged to it so there is no reason they would hold it. If this is the case maybe Hatstore need to provide better information for customs so the clearing process can be more prompt or use a better shipping service . I don't like giving 1 stars for reviews but I have no choice.
This is an updated review, you can read me first review underneath this one. After reaching out to hatstore to explain that I had still not received my hat after 7 weeks they informed me that they think the hat was probably lost. So they have given me a full refund which I am grateful for. I guess the customer service did come through when I needed it the most, coming up with a resolution. So I have changed the 1 star to 2 stars ( I would choose 2.5 if it were possible) based on the customers service not the experience. Its unfortunate I didn't get to try there product as I was really looking forward to receiving to it. After this experience I am doubtful I would buy from them again. If they were shipping from Australia I would. First review- Unfortunately I am yet to receive my order which was placed on the 17th December 2020. I understand it is coming from overseas but this is too long for any item to be sent around the world a couple of times. When I emailed them, I was happy and grateful they replied, but I was told it was being held in customs in Australia and its been there since the 7th January. Its hard to believe they would hold a hat in customs for this long. There are no taxes or duties which would be charged to it so there is no reason they would hold it. If this is the case maybe Hatstore need to provide better information for customs so the clearing process can be more prompt or use a better shipping service . I don't like giving 1 stars for reviews but I have no choice.
Hatstoreaustralia have gone above and beyond to ensure that the product that I received was exactly what I want. Their communication is second to none and their pricing is extremely fair. I am now a lifetime customer and won’t be buying my hats anywhere else. I highly recommend their custom design and build hat service. The only limits is YOUR imagination!!
Hatstoreaustralia have gone above and beyond to ensure that the product that I received was exactly what I want. Their communication is second to none and their pricing is extremely fair. I am now a lifetime customer and won’t be buying my hats anywhere else. I highly recommend their custom design and build hat service. The only limits is YOUR imagination!!
i purchased x2 hats from the hat store australia the hats came quick evendue to covid they wgere a great price and the quality is the best i have ever seen and i wear hats daily i recomend thisstore to anyone and everyone as there where no dramas the hats came delivered inperfect condition and i wil only use this company from now on I highly recomend you do the same
i purchased x2 hats from the hat store australia the hats came quick evendue to covid they wgere a great price and the quality is the best i have ever seen and i wear hats daily i recomend thisstore to anyone and everyone as there where no dramas the hats came delivered inperfect condition and i wil only use this company from now on I highly recomend you do the same
EarIy December, I placed an order to be delivered to Australia. My expectation was the delivery before Christmas. Unfortunately, didn't happen due to pandemic restrictions. Due to this delay I contacted you support department. From the day one, December 29, 2020 up to today, your collaborator Erlind was outstand by providing a great support. He has great communication skills and inspires others. I was really upset and near to cancel the order. However he managed to be on the top of the situation by tracking the order and provid status in a daily basis. The order has been delivered, now. Thank you Erlind for your Great Support. My best wishes for your growth in your career.
EarIy December, I placed an order to be delivered to Australia. My expectation was the delivery before Christmas. Unfortunately, didn't happen due to pandemic restrictions. Due to this delay I contacted you support department. From the day one, December 29, 2020 up to today, your collaborator Erlind was outstand by providing a great support. He has great communication skills and inspires others. I was really upset and near to cancel the order. However he managed to be on the top of the situation by tracking the order and provid status in a daily basis. The order has been delivered, now. Thank you Erlind for your Great Support. My best wishes for your growth in your career.
Claim your business profile now and gain access to all features and respond to customer reviews.
We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!
