Review Time
Heartland overall is good. But, they need to improve their processes when communicating with their customers. When they contacted me during the lockdown, to discuss potential options on how to help, they went ahead without asking for my permission. I clearly stated I needed to know more information first. I didn't hear from them for a few weeks and found out that my business was already enrolled in the scheme. I've also called in a few times and unfortunately, some have a different answer or don't answer emails at all. Just need consistency for better customer service.
Friendly and helpful service to apply and get finance.Great turn-around times with attention to my application.Unfortunately the process and feedback received during the Covid-19 crisis was lacking. Ultimately my payment holiday was approved, however it took numerous contacts initiated by me and the promise or confirmation letters, etc was never received.
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