Review Time
Had a mortgage with heartland bank discharged and paid in full by our lawyer, heartland still charging interest on a mortgage that's been paid in full. As others have also said do not use this bank at all.Just to add, our mortgage total was increasing everyday by approx $25 to $30 as well as the usual interest charge weekly. When I questioned heartland they said they recently had a change to there mortgage structures. Not the case with new mortgage provider.
We had loans of 1.4 million with this Bank from the onset there were errors and we were being charged more interest than we should of and had to arrange to be refunded, then when we sold our Business and paid off all our loans they charged the full 3 month penalty on all 3 loans then went and took out more payments for our loans that were already settled over 3 days and we have still not been refunded these amounts they should be called Heartless Bank and they should be ashamed of their performance
Tried to open a bank account for my daughter, I wanted it available so her extended family could gift her money for Xmas. Filled everything out 13th of December, followed up few times to see what was going on. They finally opened the account on the 22nd but stuffed it all up. They opened a joint account and sent me mobile access to nothing as it turned out. From the mobile app, I tied to open a call account for her but it just ended up opening one up for me so completely useless & no chance of her having a bank account for Xmas as Heartland have no support available.Not sure these guys are worth it, you decide.
Very poor customer service . We have a loan with them and they randomly take more than one debit payment out of our account , and dont respond to explain why . Complaint to Ombudsman NZ as well - but they say that the bank has three months to respond. Basically this just empowers the banks to provide crappy service . Cant wait to flick this bank off
It's almost impossible to clearly follow through your loan transaction summary. Data is fragmented all over the place through the life of your loan and if you have a business loan or a mortage good luck keeping track on fees and actually having a bank account transaction history that goes from when you got the loan until it's fully paid. That's not possible. Also watch out for their floating business loans that they don't advise you that while you're getting it but then they start increasing your yearly interest. The worst lender I've ever seen. Stay away!
I will never use an bank that does not know the Constitutional rights and first amendments Of recording in public plus ring the police and wasting Public money resources for the police to come out for a man with a camera Absolutely disgusting, and they need to be redressed immediately. I wouldnt even give them a one star rating on trust pilot or Google reviews
Heartland bank to us put the heart back in banking, if your a rural business person with money to invest please do so with Heartland you will be sowing the seeds for other businesses in New Zealand and they are 100% NZ.Best bank we’ve ever dealt with
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