Review Time
Should be shut down. Takes advantage of old people with reverse mortgages. Very quick to put rate up along with OCR but hardly ever puts it down. Has made hundreds of thousands of my mothers house alone. Once you are locked in, very hard to get out of the cycle of robbery - accumulating debt just keeps going up until they own your house. Should be illegal. Terriible customer service - they are only interested in making a profit from you and your bad choices. They dont check documents for correct signature's - eg EPOA or trust signature's - i never signed anything, but they still gave a top up without my authority - and didnt care when i raised it with them. Should be shut down. NO STARS
I have been happy in my dealings with Heartland Bank.I initially opened a business account and invested a small amount in a term deposit account. Easy process and I heard back from a bank representative within a day of sending an email.I recently opened a personal account to place funds on savings.Heartland have better rates than many other banks. I assume it is because of little simplistic things like lack of clearing funds within a short timeframe (mostly overnight clearing with bank to bank), bit more difficult to open up accounts etc.I am happy with that as all I want to do is place some funds in a savings account to save up for a wedding. We are not talking about a huge amount of money.At least I feel like my money is secure.
Why Heartland even list their telephone number is beyond me. I have tried to contact them several times and as yet have not had a call answered despite holding for over 30 minutes on several occasions. There call back option is not much better, it takes hours for them to call back.I am in the process of trying to get a reverse mortgage discharged, and was quoted a mortgage discharged fee of $395 by Anthony, which I paid and had to wait 2 weeks for them to process the discharge and then received an email from a legal firm that Heartland use to do the actual discharge of the mortgage, for another $399. There was no mention this fee from Anthony. My opinion of Heartland Bank is that they are a total rip off.
The bank's service leaves much to be desired. The loan process is confusing, and you have to search for information for a long time. In principle, they cope with the main thing, but there are many points that could be improved for the convenience of customers.
Heartland are very very keen to notify you when the interest rates for their savings accounts increase.But what has disappointed me is:NO notification at all if the interest rate goes down. So if you are counting on a deposit growing a set amount, you will not know until you look at your balance that the interest rate has decreased."Fine print" that is mentioned but not fully explained. eg to get an unforeseen emergency amount out of a 90-day account : I was told a "small fee" would be charged. The small fee was $1200!
Initially I had car finance with Heartland. Hopeless. Really disatisfied with their service (or lack thereof). When I finally paid the loan to rid myself of them I had to s=chase hard to get confirmation of my payment. Now 12 months later when applying for a new credit card I'm informed that they did not notify credit agencies of my clearing their account. I will never be involved with them again, they are not worth my time.
After my father’s passing we were sorting out the estate and found he had taken out a $40,000 reverse mortgage which had quickly become $70,000 with very high interest. We decided that we would make payments on it until the house sold.We live in Australia and tried for 2 days to call but no one answered the phone,email just as bad generic response someone will respond shortly (still never have 3 months later)Day 3 we got hold of a very rude woman who said she would get someone to call us back, you guesed it, never happened.Cut a long story short eventually we got to the right person after 8 days.Because we lived in Australia that said we could not make payments, after saying we would call the banking obsubmin they gave us some wrong information, then eventually the correct information which was very difficult as they wouldn’t use real me which you use for a passport but not with them apparently which would make too much sense I guess.A NZ based solicitor ended up doing it for us.
Claim your business profile now and gain access to all features and respond to customer reviews.
rentmoola.com
fx-edge.com
freeandclearsolutions.com
believeloans.com
gemstone-holdings.com
acomproperty.co.uk
britanniarescue.com
bullionvault.com
heacockclassic.com
web3.bitget.com
