Review Time
I was paying all this money for a service that has cost me hours of time and money in the end. I had conducted several interviews and later on needed to add some data to the transcript which then caused my older transcript to be overridden. This resulted in me losing all of my previous work, spending hours trying to fix it, and having to re-do interviews with clients. This was not clearly stated and should never have occurred. I have lost so much money and time. No offer for any compensation just an apology that their system deleted my work and to go from there. This platform is not worth the stress.
I’ve been trying to cancel my free trial for three or four days before the renewal date and they completely ignored every single one of my emails. I sent four emails, tried reaching them on the chat, cancelled the subscription on my account, and they STILL charged me. I also still can’t find a way to contact anyone to get my money back.This service is absolutely ridiculous. Outrageous customer support. I’m honestly shocked.
Completely unreliable PC app and terrible customer service. The app repeatedly freezes when I end the recording, and nothing is saved. I have contacted the help service, they say that it is a known issue and they cannot tell me when it will be fixed. They will not provide a refund because that is their policy. It is completely unacceptable to be selling a service which is then not provided. The complete lack of concern for the customer adds a whole other level of annoyance, they show absolutely no care in their replies. Appalling
It appears hit and miss to me. There were more than one occasion, the patient's version was not transcribed at all. I was told it was because I was still using the web version, and the app is better. It appears the best solution till I become confident is not to entirely rely on Heidi, and to do my own typing of the patient's interaction. For now, my plan is to use Heidi as an experimental tool, and not to replace conventional documentation yet.
After months of trials. Decent BUT - considering the soon to be available plethora of options it’s expensive. Never liked any supplier with millions raised charging for API integration! It’s meant to bring them more business and it is strange they want people to pay an integration fee per user per month! As an EHR provider, small in size, a minnow it’s pricey. They are focusing on a whole lot of added features which adds Noise rather than value, especially as it’s only an ambient scribe - something most EHR makers can create inhouse eventually as it’s way more cost effective.
The product itself is gamechanger for my clinical practice. I find it reduces workload while increasing compliance, and the ability to glean info from previous sessions. I initially had some very stressful issues with billing which is why this isn't 5 stars, but it did get sorted out in the end although it did take a month. You have to put in card details for the short free trial and no warning (that I saw) before your account is debited for a year. If you have any discount codes make sure to apply this on the trial as it can't go in retroactively. A fly in the ointment of an otherwise great program.
This is at best a useful product but the scribe function is very hit and miss, lots of 'hallucinations', makes stuff up that is actually quite dangerous and potentially exposes users to litigation unless you check everything. For example, says patients are smokers and heavy drinkers with no reference to this in the consultation. Time saving. Hmm, yeah nah. As a learning system, it simply doesn't, won't even accurately translate patient details into a transcribed letter, even though you write the patient details manually. Spent a long time setting up templates, entering codes etc and thoroughly wasted that time. the support is very 'generic', with bot like responses, repetitive, don't address the issues. Spent months trying to fix things, finally got fed up and left. Has taken 3 days of messaging to get an offer of a half refund. App stopped working with no explanation, other than a trite statement that 'magic was being added'. Seriously? Like a bunch of teenagers running a chat room.
Was given "Pro" to try for two weeks. However, issues have prevented me from using it. No issues with Firewall, etc per our IT department. Customer support contacted, but never received a response which is the issue here. Product may be fine, but without adequate support it's a No-Go for me.
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
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