Review Time
I’ve been trying to decide whether to sign up to Heidi over the last three or four months like many clinicians I’ve been using the dictation function and it is an extensive resource but if it does genuinely write decent notes that save time I’ll be quite happy to pay that but unfortunately, I have been really struggling to get it to write accurate notes it quite frequently will omit important information and we will also add information that was not discussed. For example the other day I was seeing a patient and the system added that the patient was a drug user which was clearly not true and luckily I read the note through as one should and it was removed but that could not possibly have been construed from anything I said and I really can’t justify the price for something that makes such basic errors. I think it’s a great idea. I think it is the way forward and I suspect there will be lots of other competitors soon and we will probably get a good choice of different options. I know it isn’t cheap to develop these pieces of software and the market moves quickly, but I don’t feel confident with the accuracy of the information to commit to a paid product. I don’t know if you offer the option of paying for a month and then I can see if it’s any better and cancel the subscription if it doesn’t serve my Needs because that would be of interest to me. However, what you are doing is definitely going in the right direction but it just needs to be more accurate in terms of the information captured.
Three stars. As a product its actually really good at what it does, but the pricing tiers are a little slippery. I set this up for my wife, via Halaxy her CRM, we signed up for a one month pro trial. When it ended, she was happy so we spent $800 on the full product. However it now wouldn't work with Halaxy.I expected this was a technical error but no, even thought the trail was for "Pro" she was informed that to make this keep working with Halaxy she needs a 'Practice' license... and that's an additional $650. Even thought she's a one man band. Instead, she has to use the Heidi App to do the sessions, then copy / paste the notes into Halaxy. Just an extra step that just not needed.So, great product, does what it says on the tin & is genuinely good at what it does but the pricing is a little bit 'slippery'.
It’s getting worse instead of better!!It keeps telling me it can’t hear me or my microphone volume is low (randomly, no rhyme or reason). Then today it missed an entire 1.5h visit!! I’m so pissed. This was supposed to save me time and it’s doubling the time I’m spending charting. It’s a better note when it works, but this is awful.
I have been using Heidi for 2 weeks now and it has been a game changer in practice. The first and only time so far I seemed to be having difficulties, the response from the help team (specifically Charles) was swift and got to the bottom of the issue. Would highly recommend this to any practitioner.
I have tried deleting my account multiple times to no avail, just says unable to delete. I’ve messaged multiple times, tried chat, email and yet still my account is active. I find this worrying as if they refuse to delete my account what else are they keeping?
I am a clinical psychologist, and I was using Heidi Health (HH) on my Android S24 during my clinical assessment diagnostic interviews, which normally last 2+ hours to aid my report writing. On August 28, 2025, I ran HH as per usual, using my S24 and when I finished the interview, I found that HH only transcribed the first 30 minutes of the interview and the last 5 minutes of the end. All the transcription in between disappeared! I contacted HH's customer service, and their response was that this caused because HH HAS NOT UPDATED their HH Android app system. They knew about this, and they did not care to inform people! They do NOT respect their clients, and they do NOT have the decency to inform clients of their UNSUPPORTED AND OUTDATED HH Android system! I lost 3 hours of work and HH is 100% at fault and accountable for it,and they only dismissed me with "oops, sorry we can't do anything about it!" HH CANNOT BE TRUSTED, I won't use HH anymore!
Best support as Joel listened to me state my goals, stresses of not being efficient or getting the product I hoped for. I was as prepared as I knew how to be utilizing all video resources that I was aware of and it came down to better defining the context. That said, although I thought that was a lot of my problem, I just didn't know how to apply the correct verbiage. My reference point as a rheum consultant was using Dragon but this never accomplished the efficiency that I think Heidi does with great accuracy. So, pretty excited that Joel was able to get me over this mental hurtle in an hour or so! Thank you!
Does not transcribe half a 5min sessionI've used heidi for a few months now, and have noticed that it's getting progressively worse.I use it as a dictation tool - so I speak directly into a microphone for 2-5 minutes. 80% of the time, I have to force it to regenerate the output because what it first generates misses half of what I say.I've done free trials of other dictation/scribe services which are far better than Heidi. I'm frustrated that I've paid nearly $800AUD for a product that doesn't work first time and I am struggling to get a refund from Heidi.
Extremely poor customer support. I paid for the annual service, which is not cheap, and would expect better customer service than I got. While the system generates good notes, the application itself is cumbersome to use, takes forever to generate a note, and now I've discovered that it does not always reliably transcribe sessions. Notes should be generated seamlessly. Instead, I have to toggle through different sessions to get past patient information. Not great for a busy practice. I'm not sure how my business will accommodate Heidi as my practice grows. The desktop app and the browser version create two entirely different SOAP notes using the same custom template. This is way too expensive to have so many issues. It really has the potential to be a hugely useful, time-saving service, but after dealing with customer service today, I am wholly dissatisfied.
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Heidi is building an AI Care Partner, with a mission to double the world’s healthcare capacity by supporting every stage of care delivery. In addition to its popular AI scribe, Heidi has introduced Evidence – giving clinicians access to trusted medical research to support clinical decision at the point of care – and Comms, a calls function that enables healthcare teams to coordinate patient communications. Together, these capabilities support various aspects of the clinical workflow, enabling clinicians to focus on providing quality patient care.
Heidi supports more than 2.5 million consults each week in 110 languages from 190 countries. Founded in Melbourne, Australia, Heidi has raised $96.6M USD from global investors including Point72 Private Investments, Blackbird, Headline, Phoenix Court's growth fund - Latitude, Possible Ventures, and Archangel. Heidi adheres to international standards including the NHS, HIPAA, GDPR, and Australian Privacy Principles, and has obtained enterprise-grade security certifications such as SOC2 and ISO27001.See more
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