Review Time
I feel like being fooled. In the shop items placed as a sale item, but there is no discount. The item was not misplaced as there were more items without discount, the cashier was informed but even did not bother to check it. Very disappointed.
Absolutely disgusted with the House Of Fraser Plymouth! I've been a customer for many years and spent an awful lot of money in this store.My experience follows... I purchased a expensive t-shirt without trying it on in store and took it home only to find its the wrong size. The next day I went back to the Plymouth store and explained to the lady behind the till that unfortunately the t-shirt was not suitable and asked for a refund. She was absolutely rude and abrupt towards me and refused to give me a refund stating it is against store policy! She offered a credit note which I did not want. She was adamant that no refund will be given!I asked for her name and she said she was called Tina. I said that I am not happy with not being able to get a refund and would take it further. She really couldn't care less and again was very rude and said do what you like! Horrible experience! I wish I had never purchased the designer t-shirt the day before.I have never come across a store or company that wouldn't refund the customer. Even Tesco's refund their customers if they returned goods they are not happy with so why can't the House Of Fraser? It seems all they are interested in is getting hold of your money and not returning it - almost as if the company is on the brink of collapse!I returned again this time with a colleague because he couldn't believe that they wouldn't give a refund. This time we spoke to Colin a manager (He was polite and professional) Colin explained the situation about the store policy and it was non negotiable and no refund will be offered. He said as line manager he will look into the way Tina treated me in the morning when I first went in for the refund - but not holding my breath that anything will be done!The whole experience here was probably the worst I've ever experienced in trying to return an item which was not suitable for a refund!They've certainly lost my custom and my family's custom too... I will not be recommending the House Of Fraser to anyone...I wonder just how many customers are aware of their returns policy?There's a small notice on the entrance door on the lower left hand side which is difficult to read as you enter the building. Also pointed out to me by the very rude Tina there's a small notice on the till desk which is easily covered over!All in all this is a company to avoid! I've personally never had an issue with any other company or store in the past regarding a refund......
This company is such a scam! DO NOT BUY ONLINE! They make it absolutely impossible to return. They don’t give you an order number and then they have no way of messaging customer service to get your order number. I’ve wait over a month and there has been no communication or update to their website about a “technical glitch” being the reason I don’t have an order number. I bought some very expensive stuff that doesn’t fit that I just wanted to exchange in size and I can’t even do that!
I don't even want to give that single star!We bought two pairs of denim pants online, but neither was suitable. Immediately returned them with an explanation, but only to get a reckless reply from the House of Frasers saying that "the black dress" was past 28 days, so it could not be returnable. This so-called black dress must be someone else's order, so we replied to them with the obvious. House of Fraser did not bother to check, and they even sent us a small packet ( obviously not a size that should contain two denim pants!Not a responsible lot! Disgusting!
Have been waiting twenty-nine days and still no item or refund. Absolutely abysmal service. All I get is automated emails saying they have received my reminder. That's it? How about they sort this mess out; that would be a good start. Never again. This is the second time they have let me down, but it won't happen again.
I’ve been ordering lately from here but find the price of postage to send the order is somewhat ok, but pricey. Then the fact you have to pay £4.99 to return items, I’m not going to be using this company anymore as there are so many other options that don’t charge you to return. It’s cost me almost £26 in 2 orders for sending and returning!
The worst customer service ever!! Did not receive all items in my order and since they do not have contact number so I had to jump on emails and the chat line for support. Needless to say that every time I chat to them they all come up with different responses to them via their chat line and emails. I ended up reporting the fraudulent act to the police as they were acting very doggy and not taking any responsibility at all. I will avoid shopping from Frasers like a plague
I had to return two items to be told that no refund would be offered. When I questioned this, I got a curt response from the lady on the till saying that it is HoF policy to only issue credit, as stated on the till receipt, which says refunds will only be offered in accordance with your staturtory rights - that's very ambigous and not at all helpful. Her attitude was not helpful or even remotely apologetic. I will never shop at House of Fraser again. Appalling service in this day and age.
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