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hilo.com

hilo.com

3.6
3.6 Based on 1.2K reviews

Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed. Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights f...

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Average Rating

3.6

/
5

1.2K Reviews

5 Star
43%
4 Star
17%
3 Star
14%
2 Star
7%
1 Star
19%
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Filtered Reviews

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Review Time

Vera Lewis
wonderful equipment

the equipment was super and easy to use but the instructions were very vague and needed a paper copy included with equipment.

4
Date of experience: Sep 23, 2024
Rendell P.
Customer service & product

Once I got through to the customer service team the service and communication was absolutely first class.I love my bracelet and how it tracks my BP & heart rate constantly. From my experience I would highly recommend.

5
Date of experience: Sep 18, 2024
Rhonda
A brilliant device to monitor blood…

A brilliant device to monitor blood pressure levels and the ability to generate reports to give to healthcare professionals is invaluable

5
Date of experience: Sep 15, 2024
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EB19
The device is 80% reliable

The device is 80% reliable. It makes me feel a little confident. Thanks.

3
Date of experience: Sep 12, 2024
Kirk S.
The response to my problem was…top notch

The response to my problem was professional and sorted with minimum fuss and outstanding service which put me as the customer first, thank you Aktiia

5
Date of experience: Sep 12, 2024
RH
Apart from the fact that the battery…

Apart from the fact that the battery life is only about 24 hours, there is nothing wrong with this product. The fact that one can use the cuff independently is a great bonus. If ever there is an upgrade, I'm already in the queue.

4
Date of experience: Sep 02, 2024
Patsy Fisher
Quick and reliable when responding to questions and when resolving issues

The company responds quickly when i have raised issues with them and they replaced a faulty device quickly and without any difficulties. They communicate well and are reliable

5
Date of experience: Sep 02, 2024
Gabriel_2015_FR63
Useless customer service

Useful piece of kit, but I managed to loose the arm cuff used for calibration. I was upable to buy a replacement cuff by itself, Aktiia informed me by chatbot they don’t sell replacement cuffs. No phone number to call for customer service, no reply to emails sent from the company website. I am therefore left with a useless monitor as it won’t work unless recalibrated using the cuff monthly. Very poor customer service, i will not be recommending this monitor to my patients.

1
Date of experience: Aug 31, 2024
Elliot Coleman
The device is excellent

The device is excellent. It help me monitor my blood pressure through out the day and night and associated the data with my food, my mood and my medical. At the start my blood pressure was the high between 160 and 140 and the low between 90 and 110. Now, I managed my food, mood and medican, and my high became between 130 and 140 and low between 80 and 90. Also, I can see the data in weeks and months view in addition to daily.

5
Date of experience: Aug 01, 2024
Kkck128
Great product and when I had some minor…

Great product and when I had some minor issue with the product, the support team were very professional and gave a product replacement

5
Date of experience: Aug 01, 2024
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Business Details

  • Aktiia, now trading under Hilo, was established in 2018 to transform how blood pressure is measured and therefore managed.

    Hilo is transforming blood pressure monitoring with cuffless, AI-powered technology that delivers continuous, accessible insights for individuals and healthcare professionals. Our foundation model is trained on billions of optical signals and hundreds of millions of readings from over 120,000 users—one of the largest datasets in the field. Backed by a multidisciplinary team with deep expertise in biomedical signal processing, Hilo has contributed to over 120 peer-reviewed publications and holds more than 35 patents. Headquartered in Switzerland, we’re expanding globally to redefine how blood pressure is measured and managed.See more

  • email https://support.aktiia.com/en/support/home
  • language https://hilo.com

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