Review Time
I Purchased a outdoor table and 4 stools from walmart.com but they were sold by Homesquare.com. it was $700 for the set. They were supposed to be brown. The few pieces I received were black. The order was missing 2 stools, the table top and the hardware for the table. Very very disgusted to say the least
Worst experience ever! Ordered a vanity that was delivered with a broken sink which damaged the cabinet. They only replaced the sink and not the cabinet. Vanity was supposed to be preassembled which is now left for us to figure out and gave us no discount. They refuse to speak on the phone only through email. Terrible experience. Stay clear!
Worst worst!!!!! I wish I saw this before I bought my sofas from Walmart.com the original seller is home square!! The site on Walmart says you can return it to Walmart and Walmart does not take them back, now customer rep wants me to take them to ontario which is 3 hours away to take the items and maybe get a refund? Wth! Maybe!!!! This is the worst worst company!!!!! Don’t buy! The sofas were hard not what we expected and cheaply made not worth 1300 I paid!
In the end we decided to purchase a similar leather sectional from a more reputable and customer friendly company "Overstock" this company had much better reviews the item was similarly priced and customer service was very helpful. Although we're still waiting for delivery of the leather sofa I feel much more confidant of the final outcome. Go with your gut feeling when dealing with suppliers.
Homesquare is a legitimate scam. Ordered an expensive mirror. Waited and waited. Got a shipment confirmation. It never arrived. Sent 40 something emails. They promised me a refund. I never got my money back. Straight up thieves. Don't know how they sleep at night. What goes around comes around, Homesquare.
Ordered 2 chairs ...The color did not match my decor. Furthermore the gray shown in the picture is actually metallic... if the picture was accurate or if the description had mentioned that I would not have chosen the items.Returning the chairs was more expensive than the chairs due to the shipping ( 250.00 per chair plus the restock fee)Therefore, I have 2 chairs that I cannot use still wrapped and sealed up in my garage.I have contacted or tried several times to contact Home Square/Cymax about accepting the discount they offered to keep the chairs. I have also requested multiple times via email for a confirmation of the discount.Never a response back.Very dissatisfied with the description of the chair to begin with as it was deceptive to the entire process of returning and now no reply or confirmation regarding the discount.Beyond unprofessional Perhaps dishonest if I never hear back from them about the discount.Still waitingVery negative experience.Jackson
I ordered 2 end tables exactly alike from Houzz.com On the delivery date only 1 table arrived. I contacted them immediately through their "My Orders" Message System. After the 1st back and forth email exchange, I realized that it was actually a company called HomeSquare that the order had been channeled through. I could bore you with all of the details but let's just say that it has now been 5 weeks since the delivery date was 1st scheduled. I was given a 2nd delivery date and that passed 1 week ago. DO NOT BUY FROM HOME SQUARE or HOUZZ. There was even a THIRD company involved...Atlantic Furniture. I think they sent 1 item and then laughed at the dumb American they ripped off. OMG! What ever happened to TRANSPARENCY or HONESTY? They went right out the window with ETHICS.
Don't waste your time and money. I bought a Sectional less than 6 months. I tried for 6 months to get the issue resolved. My cushions sit very low, low,low,low, and uncomfortable. The back cheap hard wood. Feels like your sitting on a hard wood bench. Customers Service over the phone and through email a waste of time. They had no problem taking my money. The Company is not in the USA! Customers Service is very unprofessional! Do not buy from this Company!!! I wish there was a 0 on here. SCAM!
Don’t buy from this company. They are terrible. I wish I had read the reviews first. I purchased a picture on Sunday, tried to cancel the order because I found it cheaper. I tried to cancel it the same day, by calling. The company was closed. I sent an email, no response. I checked my credit card statement, they had taken the payment. I checked my account with them and email, no record that I had ordered the item. I was trying to cancel the item that way. I called and emailed again the following morning. I was told they couldn’t help me and I was hung up on. My emails have not been answered. I have never had problems ordering online. Please read the reviews before ordering. There are pretty accurate. Lesson learned. First and last time dealing with this company. I wish I could give them 0 stars!
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Home Square is one of the fastest growing online furniture retailers in North America. With over 75,000 SKUs, Home Square is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada.
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