Review Time
Never received item. Absolute zero response from them. I ordered from Walmart and I feel Walmart has a responsibility to its customers to avoid these situations but they don’t. Walmart knows very well how shady this company is yet they continue to lead their customers staight into getting robbed by them. I am going to contact an attorney and see what can be done about Walmart.com. They fail to protect the loyal customers that they have from getting scammed by 3rd party sellers. They actually allow it to happen and continue to support the scam. If anyone would like to include themself in this potential lawsuit against Walmart you can find me at valenagray”at”iclouddotcom and I will provide you with the info for legal representation once it’s confirmed.
After purchasing a 7-piece dining set from Homesquare I saw the reviews on this website and got really nervous that I made a mistake purchasing from this company. Thankfully, my experience was wonderful. I had no issues from order to delivery. Homesquare sent emails confirming my order as well as updates on shipping. When I received the shipping notice it said 5 boxes when I ordered a 7-piece set. That made me worried 2 items were missing. Therefore, I reached out to Homesquare via email (they do not have a live person when you call, and they direct you to email which is my only disappointment). They were quick to respond to my email and said they reached out to the manufacturer to confirm the number of boxes in the shipment. They followed up once the manufacturer responded and assured me there were 7 pieces within the 5 boxes. Communication from the transit company and delivery service was excellent throughout as well. Delivery was smooth and the boxes arrived undamaged. My husband and I put together the dining set (which was surprisingly easy) and found it to be far better quality than we had hoped. Nothing was damaged and no missing pieces. I wanted to submit my review because the reviews on this website scared me. Had I not purchased before seeing the reviews, I would not have purchased from this company. However, my fear was unfounded and I'm happy to say my experience with this company and the quality of the set we purchased outweighed my expectations. I would buy from Homesquare again.
ZERO stars! We placed an order 11/22/23 through Walmart. A pair of dressers, to be gifted as a Christmas gift. Once put together, the day after Christmas, we noticed how lopsided it appeared. None of the pre-drilled holes lined up correctly. The drawers don't slide well. We've sent numerous emails and pictures to back up our statements for proof. Customer Service is a crock of poop. They won't do a return, because the item was purchased over 30 days ago. They've ignored my last 2 emails about how I shouldn't be stuck with such poorly made dressers, and would like return them. Calling customer service does no good either. What a waste of time and money!
I wish I would have listened to these reviews. I ordered from them through Walmart instead of directly, thinking it would protect me from the awful experiences others have had... WRONG. They delayed my delivery three times until I threatened to leave a bad review if my order wasn't delivered in the next week. When they saw this, they cancelled my order all together & now my family of 5 will spend yet another month without furniture as we have to start this process all the way over again with a new company. Absolutely horrible company & the delivery service they use as well, Metropolitan Warehouse, is equally as terrible. I'm a read all reviews type of girl, please read this & STAY AWAY!
DO NOT ORDER! It is now almost mid-January. I am still waiting for 2 missing sofa cushions for a sofa bed I ordered on December 18, 2023, to be delivered December 22, 2023. First problem? Delivery was 5 days late -- no explanation or notification. Second problem? Only 2 of the 3 boxes were delivered on December 27, Third problem? The missing box that finally arrived did not include 2 of the 3 cushions that make up the back of the sofa bed. Still waiting for a resolution. They clearly couldn't care less!
As with most reviews about this company, we have experienced the same problems. No communication, no confirmation of shipping, no customer service to help. They take your money and then ignore your requests for updates. Do NOT order from them!
I only purchased my bed because they offered the fastest delivery. THIS IS A LIE. What should have been delivered on the 13th is not being delivered on the 21st because Homesquare lie to you so you make a purchase. The delivery company explained their policy to me and clearly Homesquare provide fake information. I have severe PTSD, anxiety, a mass that recently was found and weakness/pain throughout my body. I actually explained this to them and why it’s so important for me to get the bed as soon as possible. THEY OBVIOUSLY STILL LIED AND DID NOT HAVE ANY CONCERN AT ALL FOR THE DETRIMENTAL BALANCE OF MY HEALTH. This is near evil and atrocious. I have ended up in the ER three times in the past week from medical episodes. These people are heartless and ruthless. Customer service is clearly nonexistent.
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Home Square is one of the fastest growing online furniture retailers in North America. With over 75,000 SKUs, Home Square is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada.
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