Review Time
It seems that their strategy revolves around collecting payments upfront while creating unnecessary hurdles for refunds. If you keep pushing, you might eventually get your money back, but otherwise, they just retain it. Their actual profit seems to come from customers who either give up or fail to notice unauthorized charges after cancellation. This is where they truly benefit. What’s even more concerning is that customers receive no compensation for the stress and effort needed to recover what is rightfully theirs. Platforms like the booking service should take decisive action against businesses engaging in such behavior. Partnering with them not only harms customers but also undermines the credibility and reliability of the booking services themselves. In my situation, they canceled my reservation at the last minute and still deducted money from my account.
I had an extremely unsatisfactory experience with a cancelled reservation and refund process. The reservation was cancelled well within the allowed free cancellation period. Although payment was made in advance, over 30 days have passed since the cancellation, which is the stated refund timeline according to the Terms & Conditions, and the refund has yet to be processed. I reached out to the property and provided proof of payment, but the issue remains unresolved. A refund of €407.64 is still pending, with no clear timeline or proactive communication from the service. Such lengthy delays are unacceptable, especially since the cancellation was made correctly and on time. I would recommend future guests exercise caution when making advance payments and to keep a close eye on refund processes.
I had an incredibly disappointing experience with a cancelled reservation and the refund process. The booking was cancelled within the free cancellation period. Although I paid in advance, it has been over 30 days since the cancellation (the stated refund deadline according to the Terms & Conditions), and the refund has yet to be processed. I've reached out to the property and provided proof of payment, but the issue is still unresolved. A refund of €407.64 remains outstanding, with no clear timeline or proactive communication. Such delays are unacceptable, especially since the cancellation was made correctly and on time. I would caution future guests to be wary when paying in advance and to closely monitor their refunds.
They do not refund money for cancellations made within the free cancellation period. I strongly advise against booking anything with this service, regardless of the platform used. I booked through a site that offered free cancellation and am still struggling to recover my advance payment. Thankfully, it wasn't a large sum, but the experience has been very unpleasant as I have been waiting for over 30 days for my refund.
The management is terrible, with no communication whatsoever. They do not answer calls. We tried all the provided phone numbers, but none were answered. Messages sent via WhatsApp and email received only automated replies, with no follow-up. During booking, they sent numerous messages with different addresses for key collection, leaving customers guessing where to go since they do not respond to calls or messages. This has been the worst experience I've ever had with accommodation bookings.
I am still waiting for my deposit of over €1200 to be refunded five weeks after cancelling a villa holiday. The cancellation was prompted by poor reviews mentioning issues like cockroaches in the bathroom. I have made multiple phone calls with no results, and even contacted the booking platform, but to no avail. This company is a scam—avoid using them!
If I could give this entire experience a zero, I would. The house was filthy and outdated, and the staff managing it were rude and unhelpful. The pool was never cleaned during our stay despite daily requests, and the staff argued with me about its cleanliness. They ignored my concerns and never sent anyone to clean it, so we couldn't use the pool at all. The house was dirty, with ants outside. I would be very upset if I had trusted them to manage my property. Zero out of ten.
Awful. It was our first day in a beautiful apartment, but upon returning from dinner, we saw an awkward situation happening in the neighboring apartment. They saw us as we walked by due to the fully glazed front door. While all windows and doors had remote control blinds, the front door did not have a remote. We felt extremely uncomfortable. I reached out to the management, but they were unhelpful and rude. I had to cover the door with a sheet to feel secure. The next morning, they messaged us to say 'have a good night.' Their ignorance has ruined our first holiday in five years, and I am appalled they are taking money from the property owner for such poor service. I will avoid this area to steer clear of any dealings with them again.
Our experience on this trip was completely unacceptable. Upon arrival, we found ourselves in a parking lot, and when we called for assistance, a rude representative simply told us, ‘the fifth floor in the big building,’ without any further guidance. We struggled to figure out where to go and received no answers after multiple calls. Eventually, we followed complicated instructions to access the key, only to find the pool completely empty. Attempts to contact management about this were ignored, forcing us to find alternative accommodation at an extra cost of £400. This experience was shocking!
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