Review Time
I had the Waterloo burger - the oil the burger was cooked in must have been stale as taste was just off - didn’t taste great at all but was hungry so ate it - chips were a bit soggy, burger patty had little to no flavour . And now whilst write this review feel wish I hadn’t eaten it as just not a great after feeling . Never again . Service was decent and so two stars . Food was not good at all
On 24th October 2024, I ordered an Ultimate Cheddar Burger via Uber Eats. The app holds my allergen information and I also asked for the Chive Confit Garlic Mayo to be removed. This is because I have a severe egg allergy.The allergen requirements were not adhered to. I took a couple of bites trusting that they would have been, having been a customer for a number of years.My mouth started to go numb and on checking there was clearly the chive mayonnaise hidden undermeath the burger.I suffered with ill effects of eating some of the burger e.g numb mouth, joints swellimg, severe itching and a rash all due to the staff not following the dietary requirements clearly set out on my order.I called the restaurant Honest Burger Camden 020 3597 6259 and was advised that a manager would call me the next day.Initially, I did not receive a call from the branch that dealt with my order and had to escalate my complaint via another branch.I was then contacted by the branch manager who asked permission for my details to be passed to a third party investigator 'Food Alert.' As yet I have I have not had any further contact from Honest Burger, no official apology for their error in providing food despite order notes stating allergens to be omittied.I delayed writing this review to give Honest Burgers Area Managment Team time to contact me directly however, I have heard nothing at all.Considering the nature of the issues I experienced due to their staff neglect, I am incredibly disappointed. Not something I would have expected from this company. Incredibly poor customer service.
Very nice experience! I tried Honestburgers in London for the first time and was very happy with the service - It's a nice, kid-friendly, spacious environment and the burgers and fries are very good. The only thing I was missing was a bit more fresh, green veggies to choose from, but otherwise the meal was a good one, and really nice place to go to with your family.
One of the best burgers I’ve tasted for a very long while. Had the single smashed as a light lunch with the coleslaw. Whilst the burger delivered in taste I’m afraid I was disappointed in the slaw. It lacked taste and seemed more like a shredded cabbage. Still, I would recommend this place.
Honest Burger in Bristol. Three of us are coeliac and it's extremely hard to find good burgers that are safe for us to eat. Not only were these safe but they were spectacular, almost made us cry they were so delicious! None of us had any symptoms following our meal, so we will definitely be returning. Staff were very friendly and reassuring. We had a wonderful evening, thank you.
This was my first experience with these people. Last time was 5 guys and no complaints.Although kid were insisting we go there again, they agreed to give another place a chance.i had also bought into their hype.I spent £53 eat in on 3 burgers only -me and 2 kids at Baker St. i shudder to think how much if we ordered any drinks etc.Fist of all, there are no prices on line.or if they are there, i couldnt find them.I used the menu at the table, the burger prices are there but I had no idea that any extra sauces are 1.20 each! This should be clearly displayed .Then there is the vat and 'compulsory' service charge. All not clearly displayed. Otherwise I wouldn't be whining now.All this spoiled what was a good burger and so no reason to go again or recommend to others.Don't know if this has anything to do with recent/imminent hedgfund takeover.
Claim your business profile now and gain access to all features and respond to customer reviews.
It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest…
From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London.
And we’re butchers too.
We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch.
Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day. See more
