Review Time
I visited Honest Burgers today around 13:30pm. When I entered, I was looking for the halal certification, but I didn't see one. So, when the server approached me, the first thing I asked if the meat is Halal, he said only chicken is halal, not the beef. I said okay I'll order the chicken burger. I ordered the Truffle Raclette burger for take-away. When I went back into my office excited to eat my burger. After few bites I tasted something unusual I've never tasted. I opened the burger and found something looking like a bacon I asked my colleagues who affirmed it was bacon. In shock, I packed the burger and ran to the shop in 5 mins. I spoke to the same server and asked him if that was pork in my burger. He affirmed. I asked him why didn't you tell me when I asked you if the chicken was halal? He then took me to his manager. While standing in front of the manager and server. I said why didn't you server ask me if there is pork in the burger when I asked if the meat is Halal? The manager said, I should have read the leaflet where it states there is pork. But my argument was that it is common sense that Muslims do not eat pork, when I ordered the burger, I was asked if I want rocket or lettuce, this has never happened because I'm always told if there is alcohol or pork in the food. The manager replied in a stern manner again stating you should have mentioned you don't want pork. I replied how would I mention if I don't know and how can you assume I can read English? I also stated is asking for halal considered as an allergy, because you asked me if I have allergies, and I said no so why didn't you tell me about the pork in the food? I was in shock by the cold treatment and just wanted to leave so I quickly requested a refund. The manager didn't ask me if I want a refund or suggest a good gesture but rather blaming me for eating pork? If this was a individual who wanted vegan food or was a vegetarion? This would have been a bigger issue but because I am a Muslim, and that Ramadan is sooner than later. This is how I get treated?
Worst burger out experience in my lifetime. Ordered a classic beef with coleslaw. Got the double-smash instead of the classic. Low quality beef; definitely not a home ranch, sustainable quality beef. Heavily salted within the smash process, to an obnoxiously unhealthy level. Eating this weekly would lead to disease(s). I asked for coleslaw because I did not want fries, only to have reconstituted dried fries put onto the burger. Maybe the menu mentioned that these shoestring fries (dried fries) would be on the smash burger, but I got the smash burger by mistake, so would not have seen the toppings for that burger on the menu. Complained about their mistake and was told there would be a 10-20 minute wait for a replacement. In other words, they do not acknowledge mistakes in such a way as to correct quickly in an appropriately responsive way. Had already waited 15-20 minutes for the mistake burger. Manager said he had "no control" over the wait for the replacement. So dishonesty is also now on the table as far as service is concerned. The burger was ordered to be medium; it was burnt to a dried crisp black. It was so overcooked it was devoid of any kind of juice in the patty, making the excessive salt the overwhelming taste factor. Honest? Charge a gratuity add-on (was waived in this case due to dissatisfaction). Gratuities are discretionary and meant to be a choice. Dishonest way of pricing. A few pounds was taken off my tab. For that they never get my patronage again. You got £11.82 from me for a burger that was unpleasant to eat and has given me acid indigestion. Normal price would have been about £18 (with the gratuity). Out of line completely. This is an example of a chain company completely out of touch. Dishonest burger is the more accurate characterisation.
Before ordering my meal yesterday I asked my waitress which burgers were Halal and she informed that all the chicken burgers were Halal. I then asked if the limited fried chicken raclette burger was halal and I was told in an insulting tone that yes as all chicken burgers were halal. I had no reason to doubt this and ordered this burger. After taking a few bites of it I discovered that the burger had bacon in it, which is not halal. I asked another waitress to double check and she said that the burger I had ordered was not actually halal and that the first waitress had made a mistake. I was offered the same burger without the bacon and still expected to pay the full price despite the fact I was unknowingly fed bacon.
My husband found a LONG hair in his salad and when we told the waiter, the manager came out in disbelief and asked how that could have happened as everyone in the kitchen was wearing hair nets. He remade the meal but didn’t even offer a discount!! We paid the bill and left. My burger was undercooked as well. We definitely won’t be back.
My order wasn't delivered and they took no responsibility for it. Ok so Uber ( blurgh!!! ) were responsible for the delivery but ultimately it was Hones t burgers responsibility to opt for a partner that can DELIVER ! Spent a lot of money this last few weeks with them. They just lost a customer.
In a world where so much food is possibly vegetarians and vegans are not expected to eat a delicious protein, they are given either a grainy burger or a supermarket burger that costs £5 for two but we are charged £15.50 for one.Do the meat eaters get supermarket burgers too?
Claim your business profile now and gain access to all features and respond to customer reviews.
It’s been over 10 years and we’d like to think we’re now pretty good at burgers and chips. It’s been a bit of a blur, a lot of hard work, but that’s been half the fun. Good enough just isn’t good enough here. We don’t mean to brag but we’re all about top quality beef, the best potatoes and good times. Don’t just take our word for it though, we’ll let our food and people do the talking. After all, we’re Just Being Honest…
From day one, we wanted to make the best British burgers on any menu, anywhere. So we spent time getting to know the best butchers in London.
And we’re butchers too.
We’ve opened our own butchery so we can make the burgers we’d always dreamed of. Our way. From scratch.
Our beef comes from British native breed cows farmed in Great Britain & Northern Ireland. They’re grass-fed and well looked after with space to roam in the fields during spring, summer and autumn and only see a barn when it’s too cold outside during winter. We’ve also got our own butchery, making our burgers from scratch every single day. See more
www.quandoo.com.tr
www.culvers.com
oorla.com
kfc.nl
thaiway-malling.com
harvester.co.uk
tobycarvery.co.uk
everfreshcatering.com
www.moremunchies.co.uk
www.mrbeastburger.com
