Review Time
The cordless hoover is very light. It’s very good for myself as I have back pain. My other cleaner was heavy so I couldn’t use it. This was a great buy as I can use it without making my back worse. It was also a great price compared to other cordless hoovers.
Purchased the hoover, still not got it!! DPD have it and can't deliver it, send I need to contact the sender, have you ever tried to contact hoover direct??? No contact number! Only an email address that they answer randomly it seems around 2 days and then they don't even read the message you have sent them! So you have to message back and wait again so far they have my money, dpd have the hoover and I'm out of pocket and not happy!! I've learnt my lesson here, avoid at all costs hopefully eventually I'll get my money back without having to take action as this is pathetic customer service from Hoover and Dpd!!
Not able to clean whole floor, some place are missed, rather not cleaned lines visible.Thought should have been given to have a panel below in the dock, for the Mop. As it gets wet and stays with Dock. This would eventually damage wooden flooring.
Gave one star as nothing less is accepted, I ordered a new Hoover on 09/10/25 with delivery by DPD advised the next day. Received an order acknowledgement. We waited all weekend and no delivery or communication from Hoover or their courier. Wrote to Customer Service and the CEO, got no reply, until I demanded a refund. Subsequently advised another courier would be in touch to arrange a delivery date some 2 to 5 days in the future.
First of all our hoover arrived a day after I ordered it which is fantastic.What a lovely little hoover, really quiet and does the job I need it to do really well, suction is good.Haven’t properly tested how long the battery charge lasts for yet but so far so good.
You quoted next day delivery and it was 4 days before I got the delivery. When it arrived it wasn't complete. I contacted you about this and was told out of stock l have had no notification when the item will be back in stock and when I can expect it to be sent. Very disappointed with the service I received and will put it on my socials not to order from this company
Wouldn’t even give them that rating as ordered vacuum cleaner with guaranteed next day delivery - what a joke. It didn’t arrive so emailed but then have 2 business day wait for reply. Told May be supply problem and said was cancelling. They apologised for inconvenience it might have caused 🤬. Then another message saying they were processing my order as matter of urgency, told them I had already cancelled. Then got email saying delivery on its way! This was 6 days after supposed next day delivery! Had already ordered from Amazon and in less than 24 hours vacuum cleaner arrived. Hoover customer service is non existent and when you do email they obviously can’t read what you write as had to expedite to complaints for them to finally understand I had cancelled order twice and if anything arrived I wouldn’t accept it.
Claim your business profile now and gain access to all features and respond to customer reviews.
Official Hoover Online Store - Shop a wide range of floorcare, laundry, cooling and cooking product.
