Review Time
I have yet to receive my parcel after waiting for more than a week so I cannot rate the product but I can rate the customer service which is AWFUL to say the least. There was a minor mistake in the delivery address and the incompetent courier being used by Hoover, which is DPD, cannot give me a call or allow me to change the address. Despite sending several emails to Hoover (they have no phone line or chat) they don't seem to understand what is going on or be able to communicate with the courier to give them correct instructions. Basically if you make a mistake in the delivery address with Hoover you will never receive your item. I will now see if I can get a refund from these incompetents or escalate the issue.
Great experience from start to finish. Easy ordering, speedy delivery and an epic product. Nothing to fault!We've had several cordless vacs over the years and this one tops the lot - very, very impressed. Great suction, superb manoeuvrability and total flexibility. Love that the Guarantee is automatically activated at date of purchase (Hoover Direct purchase) so no chance to forget! Definitely recommended purchase.
Purchased a dryer directly from Hoover. It broke down after 2 months. Hoover sent an engineer to fix it. After a few uses it broke down again so I asked for a refund. Hoover told me they only cover repairs/replacements so contact retailer. Explained to them several times that they are the retailer. Hoover refuse to give full or partial refund and expect customers to put up with the inconvenience of an unreliable appliance and multiple engineer visits. I will never purchase a Hoover product again.
My hoover was returned by DPD as there was no address on it, now waiting for it to arrive back at Hoover for them to be able to re-send it. As they can see by the tracking, it has been returned to them, they really should have sent another out. Been waiting over a week now
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