hooverdirect.co.uk

4
4 Based on 201 reviews

Official Hoover Online Store - Shop a wide range of floorcare, laundry, cooling and cooking product....

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Average Rating

4

/
5

201 Reviews

5 Star
70%
4 Star
5%
3 Star
1%
2 Star
2%
1 Star
21%

Filtered Reviews

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Review Time

Moira
Arrived quickly

Arrived quickly. Hoover is excellent - picks up all the dog hair!

5
Date of experience: Sep 28, 2025
Theresa Hayes
Was a gift to help my mother as she is…

Was a gift to help my mother as she is disabled.It's light and has a very good suction.The floor mop is just perfect for her.All in all it's a great product and had it at a fantastic price

5
Date of experience: Sep 26, 2025
Elaine
Great lightweight hoover

Great lightweight hoover, really picks up the dirt. Would highly recommend. Great to have no cables trailing and charge lasts ages. 5*

5
Date of experience: Sep 26, 2025
Mrs Turner
Delivery was amazing got mu purchase…

Delivery was amazing got mu purchase the next day,ordering was very easy,delivery driver was the Downfall no hello or goodbye,just uttered my surname not very pleasant at all.....

5
Date of experience: Sep 26, 2025
Tim Filtro
Delivery nightmare

I have yet to receive my parcel after waiting for more than a week so I cannot rate the product but I can rate the customer service which is AWFUL to say the least. There was a minor mistake in the delivery address and the incompetent courier being used by Hoover, which is DPD, cannot give me a call or allow me to change the address. Despite sending several emails to Hoover (they have no phone line or chat) they don't seem to understand what is going on or be able to communicate with the courier to give them correct instructions. Basically if you make a mistake in the delivery address with Hoover you will never receive your item. I will now see if I can get a refund from these incompetents or escalate the issue.

1
Date of experience: Sep 25, 2025
Linda Taylor
Great product and so much more!

Great experience from start to finish. Easy ordering, speedy delivery and an epic product. Nothing to fault!We've had several cordless vacs over the years and this one tops the lot - very, very impressed. Great suction, superb manoeuvrability and total flexibility. Love that the Guarantee is automatically activated at date of purchase (Hoover Direct purchase) so no chance to forget! Definitely recommended purchase.

5
Date of experience: Sep 25, 2025
Mr Ken Gillard
Excellent vacuum for money,great tools…

Excellent vacuum for money,great tools and brilliant suction

5
Date of experience: Sep 25, 2025
Debbie Lewis
Nightmare

Purchased a dryer directly from Hoover. It broke down after 2 months. Hoover sent an engineer to fix it. After a few uses it broke down again so I asked for a refund. Hoover told me they only cover repairs/replacements so contact retailer. Explained to them several times that they are the retailer. Hoover refuse to give full or partial refund and expect customers to put up with the inconvenience of an unreliable appliance and multiple engineer visits. I will never purchase a Hoover product again.

1
Date of experience: Sep 24, 2025
Kate Holden
My hoover was returned by DPD as there…

My hoover was returned by DPD as there was no address on it, now waiting for it to arrive back at Hoover for them to be able to re-send it. As they can see by the tracking, it has been returned to them, they really should have sent another out. Been waiting over a week now

1
Date of experience: Sep 24, 2025
Excellent service from Hoover

Excellent service from Hoover. Very quick delivery and excellent little Hoover for the caravan.

5
Date of experience: Sep 23, 2025

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