hopesgrovenurseries.co.uk

3.1
3.1 Based on 109 reviews

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Average Rating

3.1

/
5

109 Reviews

5 Star
48%
4 Star
3%
3 Star
2%
2 Star
6%
1 Star
42%

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Review Time

NF79
Placed the order for 10 new Laurel…

Placed the order for 10 new Laurel Bushes and received a friendly phone call to confirm details and delivery.The next day I had to cancel the order due to a change in circumstance and received another very friendly call to confirm the refund has been processed.Although I never made a purchase this time, the service received was very friendly, professional and courteous

5
Date of experience: Feb 29, 2024
Elmer R.
Discount code

Encouraged to subscribe and join newsletter with the promiss of a 25% discount code which then couldn't be used on the laurels I wanted to buy.

2
Date of experience: Feb 26, 2024
Marigold Carter
Fantastic shrubs

I'd never ordered from this company before, but saw them online when I was searching for plants that aren't currently available from my local nurseries. Am so glad I found them; I ordered four shrubs, and every aspect of the service was great. The minimum spend of £60 was a bit of a pain, but turned out well in the end, as I remembered about another plant I wanted, and they had it, so that was good!They came within a few days and the packaging was absolutely brilliant.All four are superb, matching or exceeding the images on the website.I highly recommend them on the basis of this extremely positive experience.

5
Date of experience: Feb 16, 2024
SM14
First rate

Excellent quality Bare root Beech hedge plants arrived on time, well packaged, in excellent condition with comprehensive planting and care instructions. I'll certainly be back for more plants in the future. Thank you.

5
Date of experience: Jan 31, 2024
KC83
Great service, well packaged, delivered on time

Ordered bare root native hedge plants in November for a specified date in mid-January. The order arrived on time, with a really good planting and care guide in the pack. Packaging was straw, so can use that mixed in my compost too. All in all, great service. Excellent website and really informative. Would order again for sure.

5
Date of experience: Jan 15, 2024
Marilyn Baker
Probably the best service I've…

Probably the best service I've experienced in many years . Professional , polite , friendly , efficient and quick. The trees I received were in superb condition and at a great price .Highly recommended . Thanks to Sara for sorting a problem out of my own making too . Ringing me back and even telling me of an upcoming offer .

5
Date of experience: Jan 10, 2024
NM85
Liars

Company provides a map of the areas of the UK to which deliveries can be made. Despite being well within that area, they refuse to deliver to us- having already collected all my personal details and credit card details. This is FRAUDULENT! AVOID this company’s lies and buy elsewhere.

1
Date of experience: Jan 01, 2024
Katrina W.
Ordered a plant, got a twig

Ordered some privet hedge and it showed absolutely no resemblance to the images on the website. Total misrepresentation. Don’t buy from here unless you want a twig.

1
Date of experience: Dec 05, 2023
Jethro W.
Excellent customer service

Ordered bare root Ewe hedging from Hopes Grove after cows ate my Escallonia then discovered it was potentially fatally poisonous to livestock, called to change my order to cowproof but non toxic Hawthorn and the lovely lady from customer services who took my call could not have been more friendly or helpful. The Hawthorn was delivered well packaged, healthy looking and above the size advertised, the delivery happened within the date range stated when ordering and communication about the delivery was good. Many thanks

5
Date of experience: Oct 27, 2023
Hazel Lewis
First Class

I cannot recommend Hopes Groves Nurseries highly enough. The whole experience from beginning to end was great. A glitch with their online order system was quickly rectified and the plants I ordered were delivered in a couple of days by a tracked service. As for the plants themselves - magnificent... very heathy and much bigger than anticipated.

5
Date of experience: Aug 24, 2023

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