Review Time
Non existent after sale care. Ordered hover board for 2022 Christmas present but arrived with bits missing. Must have sent 20+ e-mails after receiving original response advising that missing bits would be sent in post. After 5 months the battery life is significantly reduced. Will be returning to Argos.
My son used his birthday and Christmas money to buy a hover1 superfly from argos. He really loved it, and used it inside and outside without issue for a few weeks. However, it stopped charging. I contacted argos who put my through to Hover 1. Initially they gave me details for a charger which I happily bought. However, this did not work either, suggesting the issue was with the board. When I contacted Hover 1 again, they happily replaced the board free of charge. This was for a slightly different model and so far we haven’t had any issues.
I bought a hover 1 CHARGER a year ago and couldn't find the receipt it's for adults all terrain well anyways after a year I'm still trying to reach customer service for them to fix it. I don't care if the warranty is out at this point I just want it repaired and will pay for the repair but the only response I've gotten is through email which says they can't help me without the receipt. They obviously do not stand behind there products. I definitely do not recommend the Hover 1 brand. One side of the bourd works and the other side doesn't. It worked right for 5 minutes. If anyone reading this can point me in the direction of someone who can fix it please let me know....Update 11/28/2022As I see that hover 1 responded with no answer as to how to fix my child's hoverbourd even after I'm offering to pay them to fix it. After reading the reviews on Hover 1 I see that I'm not the only customer who thinks this company has poor business practices. Anyway after all these negative reviews you would think they would wanna fix the problem but no lol. DO NOT PURCHASE HOVER 1 BRAND
Edited after they replied OMG the wires tore off the circuit board because the axle shaft came loose and slid apart. Well add us to the list of unhappy people. Ordered a Ranger and kart from them. Got it and read all the manuals, charged it for 6 hours and put cart on buggy. Wife who well under their specified weight limit rode for 2 minutes, then my 11 year who is under 100 pds soaking wet was riding it when the one axle shaft came out of its housing. Less than 5 minutes ride time and it broke. Sent an email with photos [ ticket 202480] and this company denied any warranty. Really crappy product and even crappier warranty. The cart and board weren't abused or rode hard. Something failed that keeps the shaft from coming apart and this is what we get for $240 ? Never again will buy anything from them.
DON’T BUY!!!!!! We bought Hover-1 ,paid almost 300 eu in Currys shop… broke in a month. Tried to return broken item ti the shop, but they told us to contact manufacturer! So they where happy to replace the hoverboard , but it took about 3 months until they started the process ! At the very end we got message from them saying , that we have to pay for the costume duty , which was ridiculous ! The charge was 80 eu! JUST A BIG HASSLE , dont trust them
We purchased a hover 1 board and it stopped charging. We contacted the customer support centre who would not help and told us we had no warranty. We have owned the product for 18 months but it failed within a year but we struggled to get support. I would avoid the company and save £150
After a scooter I purchased broke.i got intouch woth Hover-1 to ask could I have a spare replacement part. They where so quick and helpful in answering my email and any questions I had. They replaced my old scooter with a knew one. And even contacted myself to see how the knew replacement is getting along. Brilliant customer service, excellent company. THANK YOU!
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