Review Time
This company is an absolute joke. We purchased a Hoverboard with Kart attachment, the wheel on the kart is unusable, basically the race/bearings were not pressed properly and it has wedged itself so the wheel cannot turn. Unfortunately we moved house in the meantime meaning it was too late to take it back to Argos (not the companys fault). I tried emailing their support and got a reply months later saying if I confirmed the model they would send a replacement. Several months later still and nothing. How can you take months to reply to an email, then answer like nothing has happened? An absolute mockery of customer service, it would have been more honest if you just sent an automated reply saying you don't give a toss. If anyone else is thinking of buying a product from Hover 1 for their kids, please do yourself a favour and read the reviews first. A joke.
I bought a ranger + hoverboard for my grandson last Christmas 2022. Soon after the purchase the battery charger was defective. I have tried numerous times to get in touch with customer service only for them to tell me the battery chargers are not in stock. This has been going on for several months now. How can a company sell a product without service and parts is beyond me! They tell me I can't buy another battery charger and I can only buy theirs. Again I purchased this last Christmas of 2022 and it is now August of 2023 and I still don't have a battery charger. The replies I have been getting from Hover are absurd and they could care less. The last e-mail from them said sorry that you are out of warranty!!! Again I have been trying to contact them for several months. I would not recommend their products to anyone and if anyone asks me I will gladly tell them buyer beware!
Purchased a Hover-1 Rival from Argos July 2022 only used a couple of times that year then went to use again June 2023 to find battery only had a life of 20 mins of normal use took back to Argos but they said I would need a reference number from Hover-1 so tried calling them only to get message that they are very busy and to email them so emailed explaining the issue but after a week and sending another email no reply. so took it back to Argos and told them I have been unable to get a response from Hover-1 they asked if I would like a replacement but as the board is clearly not fit for purpose as battery should last longer than a year I said no, they gave me a full refund. The Customer Service for this company are also not fit for purpose and would never purchase anything from them again
Bought a hover 1 hoverboard with kart attachment from argos (United Kingdom)First item was cracked in the box so took back same day. Second item picked up and had no straps to attach the board to the kart. My daughter has not been able to use her birthday present since 13th July 2023. I have sent a ticket with zero response and it is highly frustrating having spent hundreds on an item which is cannot be used, with no reply, help or idea when it will be sorted. If I could give zero stars I would.
Bought the hoover1 ranger for a BD gift for my boy. Arrived and unpacked, everything looked good. Plugged the battery charger in to confirm everything worked. Light was green which usually means 100% charged. Didn't use because it was NOT his BD. When the BD came, we went to use and the hoover board would not move. After solving the issue that the battery was not charged and the battery was shipped no good even though the battery charger was showing it was charged. Contacted hoover for warranty. They would NOT honor warranty because I am NOT a certified technician and voided the warranty because i used a voltage meter to confirm that I am 100% correct. It doesn't take a rocket science to determine with a volt meter the battery is not charging. SO bottom line i am stuck with a 158.00 hoover board with NO battery that should work. POOR CUSTOMER SERVICE. Trust me I am broadcasting this bad review
I purchased a hover board from Amazon noticing that this was the cheapest among all brands. Firstly the product I received seems to have been a returned as it had the previous buyer's return slip. This means that it was not inspected on return. While I don't know if this is Amazon's fault or Hover-1's, I received the item without a charger. They did not answer my phone calls and raised a support ticket and did get a response but it was a total lack of ownership: "I apologize for the inconvenience, Hover-1's 90 day warranty does not cover refurbished/previously owned products. You should contact Amazon for a resolution. Please reference the following conditions of the Hover-1 warranty. " This is not the response you would expect when a charger is missing from the packaging.
I have tried to reach out to hoover1 on multiple occasions. 10 + times by phone unsuccessfully and 3 service requests with no response. I have an E3 code which says I need to replace the accelerator. All I want is the part even if I have to pay. Horrible customer service! Now I have a $400 paper weight
Bought a Hover-1 Altai R500 through Best Buy on May 6th. It states that this bike will be shipped directly from the Vendor (Hover-1). So, its about to be a month in a few days, and Hover-1’s distribution center has missed the delivery window twice. No updates, no contact. When, and if, i can get through to H-1 Customer Support, their only answer is that they don’t deal with orders not placed through them or through their website. So i’m stuck in limbo with Best Buy that knows nothing except that they are waiting on the vendor to ship. But no one can tell me how to contact the vendor/shipper directly. This is horrible.
Your customer service is abysmal I would not buy another product from you guys again my hover one Highlander always stops on the hill and I have to get off and it was stopped up the hill and I have to get off all the time I tried contacting your customer service multiple times no answers and so rude and my handlebars keep twisting out a place where in use and y'all need to fix this do not buy anything from this company do not buy anything from this company
Have contacted this company on several occasions re replacement charger for hover-1 flex, still unresolved and awaiting reply, a 1 star review for customer service is generous as its virtually non existent, not happy as have a little boy who is unable to use his xmas present, been ongoing since 29th March 2023
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