Review Time
My friend and I where riding around with no problem when the scooter desides to die, which lead us flying almost in front of a moving truck. Lucky we are ok but have many open wounds. Also when we purchased our scooter we had a ruff time tying to fix it because it had come broken. Other then those situations it’s a fun thing to own but be careful you never know what could happen.
Absolutely awful. They sent a product that was less money than the one I paid for. They never responded to multiple requests to return what was sent in exchange for what I actually ordered. Finally gave up and tried to assemble the product they sent, only to find multiple parts missing. Again no response to messages sent. Do not buy anything from this horrible place.
VERY SLOW SHIPPING I ordered a scooter 6 days ago and no tracking. Item has not been shipped. I ordered from Hoover 1 rideables based on the fact they are local to me in CA and assumed this company knew how to do their jobs and process an order. I should have known better since the first one I ordered was defective. BUYERS BEWARE Contacted the company asking when it would ship and waited 2 days for a response telling me they will check with shipping and get back to me. What joke!
Purchased a Hover 1 Alpha Pro (directly from Hover 1 website) to replace the unserviceable Hover 1 alpha that I crashed and could not repair. Unit wasn't shipped until after Christmas, arrived DOA. Dead on Arrival and I have been begging Hover 1 customer service to assist me, jumped through all their hoops, Videos, and now I can not get them to respond. Its been 3 months with out transportation. I just need to get this thing replaced or credited back. Tell me something Hover 1!!!!
I have been trying to get ahold of hover-1 for awhile now but only get the same voice-mail message. Countless calls. Only emailed once but what's the point in more emails. Got myself the altai r750 and after 300 miles the battery gets about 10 miles a charge. Of course it's a few days after my Amazon warranty expired so I have no choice but to try and get ahold of hover-1. I can barely make it to work before the battery dies. The brake fluid on the back brakes have also leaked out of an inferior brake line within 360 miles. When can I get this resolved hover-1? If I was smart I should have read into the company before purchasing. I would gladly give a decent review if it wasn't for the customer service, because I actually really like and enjoy the bike. If it had a faster hub motor(or dual hub motors) and some minor upgrades, along with actual customer service, it would be a top of the line ebike.
Like everyone else here I have been trying to get ahold of their customer service for weeks. My electric scooter stoped charging. This is my only form of transportation right now. I need a response. I can’t fix it myself or I void the warranty. At this point I just want to open it up and see what I can do. However, they don’t even sell replacement parts for my scooter so there’s no way for me to even fix it if I tried. Do not buy from this company. They will take your money and run. Their warranty is a scam.
The customer service at this company is horrid. I concur with other users comments, nobody EVER answers the phone and while I did receive a response after I created a ticket, the responses stopped after the first one. I asked someone to call me, but nada. The scooter itself worked well until I created a problem. Just looking for their help to get it fixed, but cannot get any help from them. Buyer beware, if you ever have any problems you are on your own! Separately I got flats on both tires within a month. I was able to replace the tubes with higher quality tubes. The original tubes they use are cheap and thin.
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