Review Time
I purchased a hover-1 electric scooter for my son for Christmas, and his scooter stopped working in February. I tried calling customer service b/c the scooter is/was still under warranty. However, I couldn’t get a live representative, so I submitted a service ticket weeks ago, and no one has responded to me yet!!!! I wouldn’t advise anyone to purchase hover-1 products because it’s not a quality product. Hover-1 basically stole my money as far as I’m concerned because no one has yet respond to me to rectify the issue I have with my scooter. At this point I feel like I have been SCAMMED!!!!
DO NOT BUY FROM HOVER-1. WORST WARRANTY & CUSTOMER SERVICE EVER - We purchased a Hover-1 Ranger hoverboard on 2/19/2023. Within 3 weeks the charging port had completely disconnected from the unit and could not be reattached. By that point we were past the return window at the store we purchased it from. I was never able to get through to Hover 1 via phone no matter how many times I tried. I was finally able to reach Hover-1 customer service via email only for them to tell me that a charging port is a consumable and therefore not covered in their warranty. They said I could buy the part on their website but when I went to the link they provided to purchase it - they don't have any charging ports for us to buy. Therefore we cannot repair the hoverboard and it is now useless after less than a month. If you are going to make faulty equipment then you should make sure parts are available and if they are not, then you need to stand by your product and replace it for the customer. DO NOT buy from this company. You will end up with a broken product and no way to fix or replace it!
I puchased a Hover-1 from a local store, not Amazon. At the time, I did not know but Hover-1 is known for a motor issue, namely the E1 error. If you search for E1 and Hover-1, you'll discover this is a known issue with Hover-1. This implies, that the motor is bad and you must replace it, no known fix for it. I contacted Hover-1 trying to get a replacement. Their options are either I cut an electrical wire on this item or spending money to send it back. The electrical wire could potentially cause electricution. I sent videos and pictures of the error on the Hover-1. But that is not enough for them. Therefore, I asked them to send me a box and I'll ship it back to them. They are not willing to do that either. So, at this point, I'm down $375.00. Take a look at BBB for Hover-1 and you'll see they have an F rating.Two options they gave either put me in danger of electricution or I have to spend $50-$100 on shipping. These are not options that a committed business would provide to their customers.The unit was confirmed defective by the video and pictures I sent to Hover-1. They were convinced of it. Therefore there is no need to put the customer in danger.
I purchased a hoverboard for my son for Christmas. He opened it, it was broken and we immediately emailed the company that day to start the return/exchange process. I sent three emails over the next three weeks begging for a response. THIS IS WHERE THEY STEAL FROM YOU. They purposely do not respond, so they can ride out their return window. Then, they will eventually respond, make you resend the video evidence of the broken product multiple times and then finally send you a replacement BROKEN product! And then you get to start the process all over again. They will refuse to give you a refund claiming that it expired during the time period that they were ignoring your original emails. Their products are children’s gifts! Expensive birthday and Christmas gifts. Our children receive a useless gift and our money is now gone, so we cannot replace the gift!
I purchased a hoverboard for my daughters Christmas £150 so not cheap at that time of year. It was purchased from Argos in November. When it was opened on Christmas day my daughter was delighted as she had been waiting for this present (from Santa) since May. Once opened we followed instructions calibrating and charging. My daughter went out to play and came back 12 minutes later with a drained battery. We tried to charge it up over the next few days but all she ever got was 10-12 minutes before it drained. The left wheel then started to go at a different speed throwing her off the board. I took it back to Argos who said they could do nothing about it until i contacted Hover-1 they also said as it had been used and no packaging it would have to be Hover-1 that would replace. I tried calling Hover-1 every day for 7 days but not once did i speak to a human. I have sent lots of emails including purchase date and e-receipt. I have in all this time first email was 03/01/2023 i was asked for proof of purchase then nothing. I then sent follow ups and had only one reply stating we are busy. It disgusts me that a company this big do nothing after money has been exchanged. All my daughter wants is to be out on her hoverboard with her friends but all it does is lies in my garage as it is of no use it does not even hold a charge now. Your product seems to be well below sub standard.
UPDATE TO UPDATE!! Yeah we finally received the scooter on Saturday. It took about 30 days from order date to receipt. There would not have been such a problem if Hover-1 had responded to my inquiries. It would have gotten here a few days earlier but was delayed due to icy weather. My grandson is happy now so all is well. I revised the star rating. We are happy with the product.UPDATE!! I checked the order status of my scooter this morning and low and behold it shipped last night and is scheduled to arrive this Thursday! To be fair, I will update the star rating once I receive it.I ordered a Alpha Pro e-scooter on December 31 directedly from the Hover-1.com webpage and received a confirmation and my credit card was charged. On January 5th I received an email that a shipping label was created for UPS and they would let me know when the scooter was picked up by the carrier. I have heard nothing else from them after numerous emails to customer support and sending them service request tickets inquiring about the scooter (probably over 10 total) and when it would be shipped. I can not get anyone to reply to any of them. No one answers the phone number on the website. It is an automated message and then disconnects. I have never had such trouble checking the status of an order. At this point, I either want my money credited back to my credit card or the scooter expedited, but I can't get anyone to contact me.
SHOCKING company, I bought 2 scooters through currys as Christmas presents 1 was fine the other developed 2 faults within 2 weeks of very light use. Currys wouldn't take it back because it was out of the warranty time frame and said I have to contact hover. I explained they do not answer the phone and they don't reply to any emails.. so I wasn't able to get it repaired or refunded . Currys reply was our hands are tied.I only wish I had looked into this company before I bought it, I found a fb group and it's full of customers who have bought from hover and can't get any reply from customer services. Basically they take your money and send you faulty goods!!.AVOID AVOID AVOID.
Bought the Hover-1 scooter for xmas, my Grandson got 15 minutes use and has not used it since due to the scooter not charging. had no response from Hover, bought from Argos before Christmas but as it was out of 28 days receipt rule, Argos would not replace. poor service from Argos and Hover-1. I now have a scooter that has had 15 minutes running time and does not work oh and a very unhappy grandson
I brought this item for my daughter for Christmas and when we opened and tried to use the item was defected and would not turn on. I contacted the support team and they sent an email back acknowledging the fault. Now cannot get in touch with them and not answering any e-mails. Avoid this company like the plague.
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