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I submitted a formal ticket but the URL was not working when I wanted to review my ticket. The Hover-1 blast board ( s/n see picture ) has a manufacturing defect. I had talked to customer service who told me the board was out of warranty and there was nothing they could do for me. Even though the unit is out of warranty it was just beginning to be used in April. And after less than 3 hours on it the pedal stuck. To stop the wheel from turning, the board ran upside down until the battery went dead. After talking with customer service i had nothing to lose so I took the board apart and discovered the pedal mounting posts were cracked ( see pictures). This caused the pedal to stick. As i was loosening the screw the pedal no longer stuck. I believe the pedal mounting post were cracked either by over tightening the mounting screws. Or the mounting posts are not straight up and down ( I can possibly do some measuring to prove ) so that when the screws were installed they could not go in a slanted hole and cracked the mounting posts. I am a retired Manufacturing Engineer with over 35 years of experience working with numerous assembly plants, injection molders, and numerous products. I have worked with quality control and engineering, purchasing and assembly on all kinds of product problems. I think if the factory reviewed this ticket they would acknowledge this problem has existed in the past . I am asking you to contact the manufacturer and show him the pictures and my email. Ask if this problem existed in the manufacturing. I think they will agree with me. I am requesting 2 pedals as I assume the opposite side will probably have a similar issue. I would expect this issue has been redesigned to fix the problem by now. I look forward to your response . I tightened the mounting plate screw (picture ) that had nothing to do with this problem. It was not screwed down tight. I look forward to your response. THERE RESPONSE CAN NOT HELP ME
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