Review Time
Why is it that Hover-1 literally does nothing for their consumer? I have read so many of these situations of the product coming dead. I purchased the Ranger-Pro and it is doing the same thing of turning on when charger is plugged, but dies immediately when unplugged. I have called today 12-13 times in a row and it has the same recording saying all customer reps are busy and to visit their website. I emailed them 2 weeks ago. This company either needa to shut it's doors or respond to people and fix their mistakes. I submitted a formal complaint with Best Buy where I made the purchase. Answer your consumer Hover-1.....
Scam!! Do NOT BUY!! This company will steal you money and hide out until you give up. F rating on BBB - for a reason. We bought a hover-1 ultra go cart combo for a Christmas gift. When my Grandson opened the box there was no charger. I went on the website to order one and just bypass the warranty and exchange process but they are out of stock. I have attempted since Christmas Day to call the company for the charger and no one answers . I have placed two service tickets and no answers to those either . Obviously this company is an absolute scam. A universal charger may work but I’m scared it could start a fire that they blame on universal chargers instead of the terrible products.
I ordered directly from the company 11/26/23 it took a long time to ship but did come on time 3 days before Christmas. It was my sons " santa " gift and 1 of like 4 things he even asked for this year. Christmas comes. He opens it. It doesn't charge we leave it all day says it is charged lights up and beeps- until we unplug the charger then nothing. I tried all the trouble shooting I could. I went in the app forum and it seems to be a wide spread issue. I created a ticket on Christmas and got an automated response. I understand they may be out with the holidays, but it's now been almost 2 weeks. No reply. I reached out on Instagram no reply. They have all Commenting off. I this point it seems like they need to have a recall situation and just refund everyone's money. So many people are having the same issue I don't think I want a new one....I have one disappointment 10 year old barely holding on to the Magic and a broken toy with no solve.
I placed order 7345 on 10/21/23. My order was marked as delivered to customer. I never received my order and contacted them. Like other complaints say that automated system picks up all the time. I was able to speak to a human twice. I was basically told there’s nothing they can do and to dispute the charge. Horrible customer service. So I decided to open a claim with ups. Ups approved the claim on 11/16 for refund but unfortunately they have to go through the sender (hover 1) Hover 1 has been dragging their feet and not filling out the paperwork that’s needed to process my refund. This is very unprofessional. I keep being told they are waiting on someone from the warehouse to do it. I have sent 3 emails that have yet to be answered. It is now 12/22/23 and I still don’t have a refund for my order. It definitely would’ve been more easy to just dispute the charge! BUYERS BEWARE‼️
I ordered a hoverboard with seat attachment way back in November so it would arrive by Christmas (as the website stated). It’s now less than a week before Christmas and it hasn’t even shipped yet. I have called the “customer service” number many times and no one ever answers it, it’s just an automated message. There is no customer service help. I’ve emailed them twice to no avail. I’m so disappointed. Do not order from this company.
I order a hover 1 allstar 2.0 and was informed a week after that my order was cancelled. The email said I would be getting a full refund but I still have not received a refund. I'm hella pissed. I can't afford to just loose money. What a way to ruin a Christmas present! Tried to call the number and it was a recording saying call back on regular business day. I called on a Friday at 11 am. How is that not regular business hours?!?! Do not buy from hover1.com plain and simple! They will scan you out of your money and not provide the promised product!
Ordered a hoverboard charger on december 8th. 4 days later I check the tracking and it says they created a shipping label. Now almost 4 weeks later it still just says shipping label created. Customer service number just says that they arent taking calls because theyre too busy. And 3 tickets have gone unanswered. Absolutely ridiculous.
Hover 1 give me my money back!!!!!! I bought 4 hoverboard for Christmas as gifts to my family and non works I need my 600 back!!!!! Called customer service ( no response) submitted about 5 ticket since December 27 ( no response) it’s feb 3rd no response from this company… this is THEFT!!! I WANT MY MONEY BACK!!!!
I paid $2,000 for an e-bike from this company through Amazon. Arrived missing bolts. Their customer support phone number is not manned by a person, just a recording telling you to call back during business hours, even when you're calling at 1:00 p.m. on a Tuesday. It's a fake number, they don't have a customer support team working the phones at all! All I need is a bolt that costs about 50 cents, and is preventing me from using my $2,000 new bike! Amazon submitted a ticket, but I did not get an email from them. Now I have to figure out how to return this item that was delivered by two guys in a moving truck. Seriously, how do they stay in business?Update: The company responded stating their phone number is not fake and wants to know how they can help. Here is how. Tell me exactly what time, and on what day I should call the 1-800 support number and have someone answer the line, instead of a recording telling me to call back during regular hours. It's simple, answer the phone!
Purchased this through Argos Retail back in September 2023 and had it delivered on the 28th September for my Daughters Birthday in October. Hoverboard initially had issues with charging however, finally managed to get it to charge. The hoverboard to date (11th March 2024) has been used twice only owing to the item not charging again - I have contacted Hover-1 support on a few occasions most recently being the 27th Feb 2024 - and this was acknowledged again via the automated service from Hover-1 but absolutely no response. I’m not left with a non-working hoverboard which wasn’t cheap and a very upset 10 year old. It really shouldn’t take months for customer or technical support to get back to a customer when it’s their equipment and product that is at fault - will not be ordering anything from Hover-1 in the future as the customer support and service is non-existent - companies like that are happy to take your money - then even happier to wash their hands of you once you have paid - really not impressed. If Trustpilot had a negative ratings scale I would rate Hover-1 and Argos at least -100 stars - Thanks
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