hugterra.com

4.5
4.5 Based on 202 reviews

Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and l...

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Average Rating

4.5

/
5

202 Reviews

5 Star
83%
4 Star
4%
3 Star
2%
2 Star
0%
1 Star
10%

Filtered Reviews

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Review Time

Carmen Haiby
I ordered the back belt

I ordered the back belt, it came quick. Unfortunately it was not something my situation benefitted from. I went to return and the customer service was amazing and so quick to help me. So courteous and understanding. Thanks

5
Date of experience: Nov 03, 2025
Anthony
The company was quick to respond and…

The company was quick to respond and resolve my questions.

5
Date of experience: Nov 03, 2025
Sabrina Sookdeo
Would highly recommend this product

Would highly recommend this product. The heat and massage is good.

5
Date of experience: Nov 02, 2025
Gloria Probst-Cervoni
Excellent customer service

Although Hugterra didn't help my acute cervical spinal stenosis (surgery is my only option), their outstanding customer service team understood this and offered me a very fair refund for trying this device. I'm confident the Hugterra would give much relief to those whose issues aren’t as severe.

5
Date of experience: Nov 01, 2025
Great Communication

Great Communication! In a time where customer support is not always a priority, Hugterra definitely prioritizes customers and communication.

5
Date of experience: Nov 01, 2025
Jolly Sharma
I had received the Hugterra which I…

I had received the Hugterra which I tried using and was helpful for my neck pain. Due to my earlier health conditions of my shoulder, I am unable to use it. Had reached out to Hugterra team, to return it, which they offerred to gift to someone and has also refunded me some amount. Thanks Hugterra team, for the prompt response and understanding my situation.

5
Date of experience: Oct 30, 2025
Christina Marie
My product review

I found the Hugterra product to be of good quality and sturdy, but I had to ask for a refund. It is just too hard and not comfortable for my neck at all. I had 4 other family members try it and it was not comfortable for them either. The return shipping is very expensive and not covered by the company. The customer service was helpful and informative.

4
Date of experience: Oct 29, 2025
Javier Mogetta
Knee massager is excellent

Knee massager is excellent. The knee pain started to disappear in ten days. Easy to use, fast to charge, I’m considering to buy another one even when I don’t have pain in my other knee. I highly recommend it.

5
Date of experience: Oct 27, 2025
Navneetha Reddy
Customer service is very prompt with…

Customer service is very prompt with their response, I like the quality of the product. Looking forward for more such products.

5
Date of experience: Oct 27, 2025
Char Van Asten
Hugterra for the win

I am Very happy with the Hugterra back belt. The variety of the massage and heating settings are great. I feel Better after using the belt

5
Date of experience: Oct 26, 2025

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Business Details

  • Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.

  • language https://hugterra.com

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