hugterra.com

4.5
4.5 Based on 202 reviews

Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and l...

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Average Rating

4.5

/
5

202 Reviews

5 Star
83%
4 Star
4%
3 Star
2%
2 Star
0%
1 Star
10%

Filtered Reviews

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Review Time

Heidi
I ordered the neck massager in October

I ordered the neck massager in October. I was surprised how quickly it arrived. Customer Service was very helpful with my questions. While the massager did not help my particular neck issue, I passed it along to a good friend and she is finding it very helpful.

5
Date of experience: Oct 20, 2025
Curtis Petersen
I forgot to order the extension strap…

I forgot to order the extension strap and they were very helpful to get it added to my order.

5
Date of experience: Oct 20, 2025
steve timmerman
I am so pleased to do business with a…

I am so pleased to do business with a company that actually cares about, and understands, the concerns of its customer base. Thank you Hugterra for what I consider to be excellent customer service. It has been a pleasure to do business with you and I would recommend your company to anyone in need of your products. Thank you again.

5
Date of experience: Oct 20, 2025
Skip
Customer service was very quick to…

Customer service was very quick to respond and very helpful.

5
Date of experience: Oct 19, 2025
Fred S
Win-win refund policy

Win-win refund policy! Due to exorbitant cost of returning products to manufacturer in Belgium, HugTerra allowed me to keep the product and receive a refund of 30% or 50%, the latter contingent upon my positive review. As I said, a win-win!

5
Date of experience: Oct 15, 2025
GASPARE CASCIO
This company is a great company…

This company is a great company delivery in reasonable time. I recommend to keep it up.

5
Date of experience: Oct 15, 2025
Cathy Bumbaco Ford
Hugterra customer service

Hugterra company is very good and customer service is great

5
Date of experience: Oct 15, 2025
Customer service is very responsive!

Customer service is very responsive!The hugterra didn't work for me, but they offer me 50% refund, and I will keep the product to give as a gift to someone. I agree that it's a good solution, considering the hassle of returning the product. Now I just have to wait for the 50%refund.

4
Date of experience: Oct 14, 2025
jackie insalaco
The initial unit did not work

The initial unit did not work, but if I leave this review, they will exchange the entire unit for free. I sure hope the new one works, it looks amazing

5
Date of experience: Oct 14, 2025
Caryn
Item recieved as expected

Item recieved as expected and worked as advertised. I used for a period of time, unfortunately, this was not the right product for my neck issues.

5
Date of experience: Oct 13, 2025

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Business Details

  • Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.

  • language https://hugterra.com

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