Review Time
If I could put a 0 star I would
I had one of the worst customer service experiences I’ve ever encountered, all thanks to a guy who apparently thinks basic courtesy is optional. A new customer politely asked a few simple questions about the property, and instead of offering help, this guy immediately snapped with a condescending tone. He acted annoyed that anyone would dare ask for clarification, rolling his eyes and cutting the customer off mid-sentence.
Their administration is incompetent, disorganised, and completely incapable of managing basic appointments. They turn up unannounced when it suits them, then fail to attend when they are actually booked. Communication is poor, accountability is non-existent, and nobody seems remotely concerned about the consequences of their failures.As a direct result of their mishandling of the work, my partner has been left living in damp, mould-ridden conditions. That is not just inconvenient, it is unacceptable.Frankly, even the 2-star rating they currently hold on Trustpilot feels wildly overrated based on our experience.No doubt their social media team will appear in the replies with a carefully worded response, but based on everything we have dealt with so far, that will amount to nothing more than lip service.Avoid.
If I could put a 0 star I would I had one of the worst customer service experiences I’ve ever encountered, all thanks to a guy who apparently thinks basic courtesy is optional. A new customer politely asked a few simple questions about the property, and instead of offering help, this guy immediately snapped with a condescending tone. He acted annoyed that anyone would dare ask for clarification, rolling his eyes and cutting the customer off mid-sentence.
Time and time again no show Waited all afternoon again today for a plumber only to be told (after I had to ring them) that his van had broken down!! I needed a plumber last time and after 3 cancelled appointments they sent a electrician, then a handy man who said he was not qualified and then a gas boiler tech who said he did not know why he was called and could not help me. This so called company is a complete joke.
Waited in for the electrician to repair outside light He say he outside I looked at my cctv ??? He’s obviously not there When I complained he lied saying he had attended if he had of attended then why is the light still broken and the cobwebs have not been disturbed rubbish company The vans have trackers fitted the tracking placed him in a different place than my home close by
They are rude and dismissive on the phone. Not very helpful or quick to sort out issues or book appointments. The engineers frequently cancel in the day of or just don't turn up at all. We've even had a engineer turn up twice without an appointment and no idea what the job even was.Takes absolutely ages to finally get an engineer out to do a job (some jobs have been waiting 12 months+). One job actually took 3 years of back and forth until it was finally fixed.They seem to think that because they work for a housing association that we, as tenants, are somehow beneath them. That is made very clear in the way that we are spoken to by them. Judging by the other reviews on here, we are not the only ones to experience this either.I told one on the phone that we couldn't keep taking days off work for engineers that don't even turn up, she was rude in her reply of 'we would just have to make it work'If I had a choice I would never hire this company but unfortunately I don't. I would recommend people that do have a choice to stay well away from them.
Utter rubbish, dragged out a simple job of fixing a leaking extractor fan over months with one bodge after another, they didn't turn up to appointments they had arranged, no email, no messaging no call, no appearance, I had to chase them up via my housing association, because there own automated service locks you in a loop of questions, the most annoying thing is I have had to take days off work to wait in all day just for them not to show up, when i contact my HA they said they will be there before 7pm ! of course they weren't
If I could give this company 0 stars I would as they don’t even deserve 1 star ratings! This company are a bunch of cowboys no matter what job they do it’s never done properly, I’m sick of being messed around by them they booked in appointments then rearranged so many times then they turn up Missable and under staffed and job don’t get completed or it’s just an bodge job, I don’t recommend them. I’m not surprised that they have so many bad reviews as there useless!!
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