idmobile.co.uk

Thina Fixed my SMS Issue

Thina, was efficient, knowledgeable, polite and fixed my issue within 2 minutes.Fabulous.Thank you ID Mobile and Thina !!

Date of experience: Nov 10, 2025

DON'T USE THEM!!!!! GO ELSEWHERE

I WOULD GIVE 0 STARS IF I COULD, THE WORST COMPANY I HAVE EVER DELT WITH. ORDERED A PHONE 4 TIMES AND NEVER RECIVED ONE! TERRIBLE CUSTOMER SERVICE, CHAT BOT IS HORRIFC AND THEY SCAMMERS TAKING MY MONEY AND WASTING MY TIME.

Date of experience: Nov 10, 2025

id mobile is good until you need…

id mobile is good until you need customer service then its awful which is a shame because they offer free roaming in a lot of destinations and a good price on contracts

Date of experience: Nov 10, 2025

ID Mobile caused my Credit file many problems

Last month I purchased a new iPhone 17 Pro from Currys/Carphone Warehouse which I paid £ 1099.00 on my debit card. I was told about ID Mobile as I currently have O2. I went online and decided to get the £10 pm no contract SIM only deal and made an online account and set up a direct debit, this was on 6th November. I received the SIM the following Monday 10th November. I placed it in the phone but I had no coverage for the Three network (which on the website showed good coverage). I could npot receive a text to activate my account. So after an hour or so on the chat I managed to get them to cancel the contract. They then sent me a bill for £1.78 for the 4 days up to cancellation despite the fact that I had not and could not use the service. I the discovered ID Mobile had carried out a hard search on my credit file causing my score to go from 996 down to 920 so now having problems of them doing a search without my permission for an ID Mobile account that I have never used and subsequently cancelled.

Date of experience: Nov 10, 2025

Great customer service

Date of experience: Nov 09, 2025

I had some issues but were completely sorted

I had some issues, but the customer service team contacted me directly to sort it out. Managed to get me sorted on my replacement sim straight away. Very happy

Date of experience: Nov 08, 2025

Started off well

Started off well, then sadly when travelling in France let down had a breakdown & couldn’t use my phone as my service was cut without noticeAlso I can never get onto my online account with the app. That’s from day one, 11 months so will be leaving at end of contract. Also ID have increased the cost of my Sim from £10 to £15 & because I can’t access my account I can’t find out why.

Date of experience: Nov 08, 2025

The worst phone company I’ve ever dealt…

The worst phone company I’ve ever dealt with, all I wanted to do was speak to a human and they don’t offer that. There is no contact number unless you want to speak to a bot then get cut of do not recommend

Date of experience: Nov 08, 2025

Helpful CS service

Helpful CS service , it took sometimes to connect , but end up they are helpful

Date of experience: Nov 08, 2025

Exploitative company with hidden cancellation traps

I’ve spent days trying to cancel ID Mobile’s so-called “auto-renew” plan. They hide the cancel option completely and force you into a broken live chat system that wastes hours. The process is clearly designed to delay and frustrate people until they give up.After waiting for hours across multiple sessions, I was finally told that my request was “too early” to count, so I’ll still be charged nearly £30 for a plan I don’t even need. There’s no phone line, no proper email support, and no transparency — just scripted responses and a maze of digital walls to stop you leaving.It’s manipulative, time-wasting, and unfair to customers. I’m reporting this to Ofcom and warning everyone to stay far away from ID Mobile. Save yourself the stress — their systems are built to extract, not to serve.

Date of experience: Nov 08, 2025