Review Time
The new login process requires using a QR code, which is inconvenient. Additionally, not all features are available to secondary members on the family plan, and there are constant prompts to upgrade. I purchased the machine as a gift, but I ended up being charged for a service I never used after my wife canceled it. Customer service acknowledged the mistake but offered no refund. There are also technical issues with device connectivity that remain unresolved.
The latest update removed light mode entirely, and now the screens are dark, which is hard to use for those with vision issues. The support team suggested rolling back the update, but that would cut off access to all paid features. It's frustrating that there's no clear communication on future updates.
I subscribed to a 3-year iFit membership to save money, and after one year I had to move from a house to an apartment where my treadmill and bike wouldn’t fit. After selling the equipment, I contacted iFit to cancel and request a prorated refund. Despite being a long-time customer for years prior, they refused any refund.On top of that, the software frequently caused issues, updates often failed within the app, forcing me to call customer support just to get things working again. After this experience, I wouldn’t return to iFit and would choose Peloton instead if I purchase new equipment in the future.
The online customer support can be hit or miss, depending on the representative. The software is clunky, and I'm unable to connect my treadmill to the internet, with no assistance from the support team. Each attempt to connect fails silently. It's disappointing to see a large company struggle with basic customer service.
IFit discontinued my membership and now wants me to pay more because the deal that I was on doesn't exist. My CC expired and even though I entered my new one, for some reason they couldn't charge to it. Rather than email me to let me know there was an issue, they canceled my membership. I only found out when I logged into use my bike. When I called to find out why they canceled it they indicated they do not tell customers if there are billing issues and will close the account without notice. Now they want me to pay $100s of dollars more than I had before to renew my membership. Shady company!
I purchased the ProForm Pro 9000 around 10 months ago, and I’m already seeing rust forming on the machine. For a treadmill at this price point, this is incredibly disappointing. I followed all cleaning and maintenance instructions exactly as outlined in the manual, so I expected the materials to withstand normal use, including exposure to moisture and sweat.Unfortunately, the customer service experience has been equally frustrating. Instead of receiving meaningful help or solutions, I was met with dismissive responses and assumptions that the issue was due to poor cleaning, wear and tear, or moisture — none of which should be expected on a product less than a year old. No practical resolution has been offered.Overall, I’m very unhappy with both the build quality and the lack of support. I expected far better from a company that promotes durability and reliabi
I like my nordictrac equipment but hate ifit! I have 4 nordictrac products (treadmill, bike, rower, mirror) three of them will not connect to ifit at all or will not stay connected. The treadmill has no way to set up progressive workouts (AI is a joke) and monitor fitness progress so I have been using it manually for the past year while my expensive annual membership ticks away unused. So very very sorry I bought ifit equiptment. I warn everyone that asks against buying it!
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